Current jobs related to Technical Specialist 2 - San Jose, California - M.C. Dean, Inc

About M.C. Dean

 M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.  

The Technical Specialist is a system(s) specialist and Subject Matter Expert (SME). This role requires designing, evaluating and deploying security solutions and technology to sustain and improve our customers' physical security posture. This position requires in-depth knowledge and understanding of how to protect people and facilities by deploying tried and true solutions as well as cutting edge technology. You should be able to quickly and thoroughly understand customers' needs and translate those into systems design and solutions that can be deployed at scale globally. The technical specialist will collaborate frequently with cross-functional teams to implement solutions and promote buy-in. Ability to drive productivity and exhibit professional development.

This role allows the opportunity to become an expert in one or more technology sets in Physical Security: Access Control, Video Management (CCTV) and Unified Systems, Intrusion Detection, Perimeter Detection Systems, Biometrics and Devices Detection Systems and more. Develop further expertise on vendor software and hardware products, establish and foster vendor relationships, collaborate and work closely with vendor product teams to provide product evaluation feedback and contribute to improving deployed solutions for our customers. Have an understanding of the IT environments needed to operate in and collaborate with network security teams to securely deploy the best solutions. Work with a team of Security Engineers and Technical Specialists, System Administrators and other cross-functional teams to share your knowledge and gain an even deeper understanding of how large enterprises are secured.

Essential responsibilities and activities include but are not limited to:

• Research, evaluations, development and design of new and existing security systems solutions.
  
  • Setup, configuration and integration of security solutions in lab and production environments.
  
  • Analyze and troubleshoot production physical security systems performance and recommend 
  improvements.
  
  • Resolve complex system issues for physical security systems and networks
  
  • Triage customer requests and collaborate with Project Management and System Administration 
  teams
  
  • Troubleshoot system performance issues and implement corrective actions
  
  • Perform preventive maintenance actions including system back-ups, error log reviews, database 
  size analysis, and integrity checks
  
  • Analyze and improve preventive maintenance checklists
  
  • General Maintenance and programming support of VMS & ACS infrastructure (servers, cloud 
  infrastructure, edge hardware)
  
  • Develop basic drawings and ability to read and interpret engineering drawings.
  
  • Organize and prepare detailed documentation and dashboards of system performance, including 
  service request records, and analysis
  
  • Perform desktop hardware and operating system setup, imaging software loading, and antivirus 
  updates
  
  • Perform technology evaluations, test and validation of innovative security solutions.
  
  • Communicate with customers, manufacturers, vendors, and technical specialists
  
  • Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and 
  equipment in a lab/pre-deployment setting.
  
  • Ensure test lab equipment and software is maintained and kept up to date.
  
  • Assist with technical input for Request for Proposals (RFPs) for new services or systems.
  
  • Provide training on newly deployed security systems to cross-functional teams, including the 
  development of training documentation, videos, and other training tools.
  
  • Organize and prepare detailed documentation of solutions designs, features, test plans, solutions 
  and pilot summaries, configuration and administration guides.
  
  • Interface with internal and external customers. 
  
  • Coordinate with field personnel and/or engineering team to discuss any potential installation 
  issues.
  
  • Document and provide updates to stakeholders and teams on progress, blockers and 
  recommendations.
  
  • Present solutions and outcomes to stakeholders and leadership.
  
  • Effective communication with customers, manufacturers, vendors and system administrators.
  
  • Develop further expertise within the client's environment.
  
  • Perform all duties with minimal direct supervision.

Key Requirements:

• Demonstrate significant technical experience 2+ years of experience with Bachelor's degree (Bachelor in
  Electrical and Computer Engineering, Computer Science, Systems Engineering, Information 
  Systems, Data Analytics) or similar programs.
• High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
• The ability to work effectively in a fast-paced collaborative environment
• Effective communication and presentation skills
• Experience with Systems Engineering and Administration
• Hands on experience designing and deploying Physical Security Systems
• Application and System administration experience in performing triage on system problems, 
  resolving system problems, analyzing system data to prevent problems, updating lab and 
  evaluation environments, upgrade and migration plans to implement new and improved systems.
• Experience designing and maintaining engineering solutions
• Requires system administrator experience in performing triage on system problems, resolving the 
  system problems, analyzing system data to prevent problems, implementing new workstations, 
  and system extensions
• Requires 2 + years of experience programming/administrating Physical Access Control Systems.
• Requires basic knowledge of large-scale networking, VLANS, subnetting and routing.
• Possess excellent organizational and file management skills and the ability to plan and execute 
  administrative work with little supervision.
• Support and author playbooks, white papers for information sharing and collaboration
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality 
  objectives.
• Ability to travel domestically and internationally up to 25% of the time
• Familiar with programs such as: MS Office Suite, MS SharePoint, AutoCad (or similar), Bluebeam

Desired / Advantageous Qualifications:

• Working knowledge and/or certification with electronic security systems and applications like 
  CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or others.
• Working knowledge and/or certification for general purpose operating systems and virtualization 
  platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.). 
• Familiarity with physical security designs, standard operating procedures, and security operations
• Programming and scripting experience (i.e. Javascript, PowerShell, Python), experience with 
  systems integration tools and protocols (e.g. APIs, SOAP and REST, XML/JSON), database 
  design and query development. 
• Working knowledge and/or certification with communications and network protocols and services 
  including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others). 
• Certification in CCure 9000 Access Control System, Lenel or others
• Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
• Experience and knowledge of networks, network equipment and administration
• Experience and knowledge of Windows and/or UNIX Operating Systems
• Experience and knowledge of virtualization and cloud environments
• CCNA, CompTIA A+, CompTIA Network+ Certifications or similar

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We also offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid-time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Ability to use a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person