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Quality Program Manager

2 weeks ago

Austin, Texas, United States CareNow Full time $90,000 - $120,000 per year
Introduction

Do you have the career opportunities as a Quality Program Manager you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation's leading provider of healthcare services, HCA Healthcare.

This position requires travel to our Austin and El Paso CareNow Clinics, must live in the surrounding areas to be considered.

Benefits

CareNow offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Quality Program Manager where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES:

Contributes to the company's mission and vision by supporting and coordinating clinical performance in assigned market(s). The Quality Program Manager works collaboratively with staff, clinic managers and UCC leadership to promote, design and implement improvements and innovations and advance the UCC quality agenda. In order to achieve defined outcomes, the Quality Program Manager engenders commitment, encourages cultural changes, promotes quality best practices, disseminates information, and provides support for safety process changes. Ensures compliance with applicable accreditation, regulatory, and licensure standards.

DUTIES INCLUDE BUT NOT LIMITED TO:

  • Provides guidance to Urgent Care Clinic colleagues/management in complying with the requirements and intentions of the UCC quality program and agenda.
  • Provides leadership and directs effort for clinical and quality improvement in addition to service(s) enhancement.
  • Supports clinics in preparation of meaningful reports to the Market(s) Leadership under the direction of Quality Leadership.
  • Coordinates, develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, other governmental requirements, and accreditation standards.
  • Ensures quality of care and safe clinical practices are maintained and promoted by visiting clinics, observing clinical processes, auditing for accreditation, regulatory, and service line standards and course correcting in real time.
  • Facilitates effective communication with operations regarding quality improvement trends and key clinical performance improvement activities and initiatives.
  • Assists in preparations of market level reports to monitor and track adherence to quality specific goals while developing improvement plans if appropriate.
  • Submits monthly reports to Quality Leadership and participates in monthly operations reviews as directed.
  • Facilitates investigation, required reporting, and corrective action development for serious quality or risk issues within the market(s) as requested by Quality and Division/Market Leadership. Accesses company resources as appropriate. Facilitates completion of analysis of all quality of care events.
  • Maintains awareness of pertinent regulations, staying informed of pending and or implemented changes.
  • Participates in development of UCC Market Quality strategic planning.
  • Assists with the development of corporate quality initiatives as assigned.
  • Maintains current competency with all current quality initiatives and strategies.
  • Leads market level UCC Quality Improvement and Patient Safety initiatives, as directed.
  • Provides education to employees and medical staff and supports ongoing education related to these initiatives.
  • Meets regularly with Clinic Managers and Area Practice Managers to encourage shared learning adherence to the quality agenda and quality best practice
  • Collaborates with clinic/market leadership and the education team to identify and address any trends, needs, or enhancements to new hire and/or preceptor training.
  • Coordinates with education infrastructure and occupational medicine leadership teams to support occupational medicine specific initiatives and competency requirements for core service line services.
  • Supports the orientation program for new hires by overseeing the pool of preceptors through initial training, ongoing skills assessment and development.
  • Supports identification and immediate remediation of competency gaps to minimize service disruptions.
  • Ensures and maintains an active and ongoing Infection Prevention and Control Program for all the urgent care clinics
  • Maintains the strictest confidentiality in the areas of patient, employee and physician relations.
  • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement".

EDUCATION:

  • Registered Nurse
  • Bachelor's Degree required (prefer Bachelor of Science in Nursing)

EXPERIENCE:

  • Minimum 2-years relevant experience required.

CERTIFICATION/LICENSE:

  • Current licensure as a Registered Nurse in state of residence.

CareNow urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Quality Program Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.