Store Manager

7 days ago

Santa Rosa, California, United States L'Occitane Full time

Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You'll Do:

  • Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
  • Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
  • Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
  • Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
  • Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
  • Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

  • Previous supervisor experience in retail or hospitality management
  • Strong Leadership and communication skills
  • Entrepreneurial attitude with background in a sales-driven environment
  • Mindset focused on customer satisfaction (internal and external customers)
  • Knowledge of skincare, body care and fragrance is beneficial.
  • Experience with clienteling advantageous
  • Basic Technology Skills

The pay rate for this role is $ $38.81 an hour (based on skills and experience).

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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United States Applicants Only:

Employee Rights

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