Level 2 Production Support

2 weeks ago

Pittsburgh, Pennsylvania, United States SWITS DIGITAL Private Limited Full time

Greetings from Smartwork IT Services,
We are actively looking for an Level 2 Production Support (Application and Infra) for one of our valuable clients located in Pittsburgh, PA and Lake Mary, FL. This is a long-term opportunity for a hands-on leader with strong experience in Production support, DevOps and Infrastructure support.

Role: Level 2 Production Support (Application and Infra)
Location: Pittsburgh, PA and Lake Mary, FL
Note: Candidate has to support from 12 PM – 9 PM ET
Job Description
An experienced consulting professional with a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment. Bachelor's degree in computer science or a related discipline, or equivalent work experience is required; an advanced degree is beneficial.

  • Senior technical lead provides L2 production support for critical payment applications.
  • Individuals will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.
  • Technical Support L2 (Application and infrastructure Support with DevOps knowledge )

Qualifications

  • 5-8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus.
  • Excellent knowledge of Unix, SQL, and Linux systems
  • Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
  • Experience in AppDynamics, Splunk, and ServiceNow tools
  • ITIL/ ITSM certification is preferable.
  • Maintains and supports moderately complex applications and their operating environments.
  • Performs complex troubleshooting as a subject matter expert in one or more applications.
  • Works to ensure appropriate monitoring and alerting setup.
  • Leads root cause analysis and problem management for complex problems to address underlying technical issues.
  • Collaborates with business and application development stakeholders.
  • Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
  • Monitors changes to applications and their operating environment.
  • Analyze any complex issues.
  • Recommends technical solutions to application problems.
  • Reviews and develops updates of contingency documentation and processes.
  • Performs periodic tests of disaster recovery processes.
  • Reviews and analyzes product migrations through all systems environments.
  • May review and execute Change Management scripts.
  • Leads major incident management calls for resolution of high-priority incidents.
  • May mentor or guide junior team members.
  • Contributes to the achievement of area objectives.
  • Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
  • Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
  • Root cause analysis: Troubleshooting production errors and performing root cause analysis.
  • Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
  • Balancing: Completing daily and weekly balancing procedures
  • Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutions

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