Level 2 Production Support

Greetings from Smartwork IT Services,
We are actively looking for an Level 2 Production Support (Application and Infra) for one of our valuable clients located in Pittsburgh, PA and Lake Mary, FL. This is a long-term opportunity for a hands-on leader with strong experience in Production support, DevOps and Infrastructure support.

Role: Level 2 Production Support (Application and Infra)
Location: Pittsburgh, PA and Lake Mary, FL
Note: Candidate has to support from 12 PM – 9 PM ET
Job Description
An experienced consulting professional with a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment. Bachelor's degree in computer science or a related discipline, or equivalent work experience is required; an advanced degree is beneficial.

• Senior technical lead provides L2 production support for critical payment applications.
• Individuals will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.
• Technical Support L2 (Application and infrastructure Support with DevOps knowledge )

Qualifications

• 5-8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus.
• Excellent knowledge of Unix, SQL, and Linux systems
• Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
• Experience in AppDynamics, Splunk, and ServiceNow tools
• ITIL/ ITSM certification is preferable.
• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
• Monitors changes to applications and their operating environment.
• Analyze any complex issues.
• Recommends technical solutions to application problems.
• Reviews and develops updates of contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Leads major incident management calls for resolution of high-priority incidents.
• May mentor or guide junior team members.
• Contributes to the achievement of area objectives.
• Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
• Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
• Root cause analysis: Troubleshooting production errors and performing root cause analysis.
• Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
• Balancing: Completing daily and weekly balancing procedures
• Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutions