Front Desk Supervisor

1 week ago

Charlotte, North Carolina, United States Courtyard by Marriott Ballantyne Charlotte Full time

Summary: Under the direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operations of hotel facilities.

The ideal Guest Services Supervisor candidate must illustrate the ability and drive to:

  • Embrace the aloft culture, paying particular attention to the ongoing training of Talent to ensure the aloft signature service is always being provided
  • Assist the Guest Services Manager (GSM) in motivating the team and being the eyes and ears of guest services while the GSM is not on property
  • Be the pulse of the building. In the know, managing it all and having fun
  • "Owning" the desk and desk operations, striving to exceed guest expectations at every opportunity
  • Be a natural leader that people gravitate to and love to emulate
  • With an entrepreneurial spirit, run the desk and surrounding area as if it is his/her own
  • Create a fun, energized and comfortable working environment for both the Talent and him/herself
  • Never walk past a pillow out of place or a piece of paper on the ground and instead takes the time to make it right
  • Build strong relationships with peer departments to most efficiently operate the hotel
  • Drive product quality and attract the "best in class" in our respective markets
  • Motivate a team of 10-12 Talent with an energetic and contagious style
  • Be engaged with and accessible to the Talent at all times

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent
  • 2 to 3 years previous experience providing exceptional customer service and satisfaction
  • Previous hotel front desk experience, preferably in a supervisory role

SKILLS & ABILITIES

  • Excellent verbal and written communication skills
  • Basic computer and math skills
  • Excellent organizational and time management skills
  • Ability to work a flexible schedule, including nights, weekends and holidays

WORK ENVIRONMENT

  • Ability to stand and move about the hotel for extended periods, walk, sit, bend, hear, talk, grasp and perform repetitive motions
  • Ability to push, pull, lift, carry or otherwise move up to 25 lbs. occasionally

EEO and ADA Statements

The Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person

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