Field Service Technician

2 weeks ago

Sussex, Wisconsin, United States Dorner Products Full time
About Dorner Co:
Since 1911 Dorner Company has provided process & equipment sales, service and training to the Water, Wastewater and Industrial industries. Dorner has expert sales, application specialist & service personnel to serve our broad customer base. We are everything in fluid process control, valves, gates, actuation & water/wastewater specialties. Dorner Co has is headquartered in Sussex, Wisconsin with 25 employees. Come join our rapidly expanding team.
Role Description:
The Field Service Technician will need to have the willingness and drive to learn the knowledge to install, service, and repair valves and valve automation equipment. This tech will be working hand in hand with an experienced service tech to learn the products and procedures of what we do. This position requires frequent travel to customer sites (primarily within Wisconsin and Northern Illinois). When not traveling to customer sites, the technician would help in the home office service shop.
As Field Service Technician, you would be part of our customer support team and your enthusiasm for providing exceptional field service would directly contribute to our best-in-class customer support. You will need to be able to communicate to customers, inside sales staff, and outside sales staff in an open, helpful, and engaging manner with the emphasis on delivering the best overall solution to our customers. This customer-facing position will require the technician to be an ambassador for Dorner Co, who's technical expertise and communication will help us retain our preferred supplier status.
Job Responsibilities (Including, But Not Limited To):
  • 50% plus traveling to sites in-state and Northern Illinois.
  • Some overnight travel stays when required.
  • Ability to drive several hours to customer sites.
  • On-site service work may include, but is not limited to, installation, setup, testing, routine maintenance, optimizing performance, troubleshooting, repairs, modification, or training of customer personnel.
  • Home shop service work may include, but is not limited to, maintaining shop equipment, vehicle maintenance, warehouse automation, valve automation and repair, testing, providing technical support to customers and staff.
  • Responding to customer installation, maintenance, and service calls promptly and effectively
  • Capturing customer information for project record keeping
  • Preparing service call reports
  • Logging customer calls and activity and tracking all expenses incurred in the delivery of services.
Basic Qualifications:
  • High mechanical aptitude
  • General knowledge of electrical circuitry
  • Valve repair/automation experience is a plus.
  • Strong communications skills to be able to clearly and concisely talk with customers.
  • Be able to carry and lift tools, parts, and equipment weighing up to 50 # without assistance.
  • Be able to bend, squat, stand, reach, climb ladders, and work with your hands.
  • Strong organizational skills with the ability to schedule and prioritize duties.
  • Be able to think on the fly in a fast-paced work environment.
  • Ability to problem solve independently.
  • Proficient with the Microsoft Office Suite (ie. Word, Excel, Outlook).
  • High School Diploma.
  • Must be authorized to work in the U.S.
  • Must be at least 18 years of age.
  • Must have a valid driver's license and clean driving record.
  • Must be honest, respectful, have sound work ethics, and possess a positive attitude.
Full Time Employee Benefits Include:
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k
This position has been designated as safety-sensitive because the individual performs duties that directly affect the health and safety of the employee, coworkers, customers, and the general public. These duties may include, but are not limited to:
  • Operate and maintain pumps, valves, and process control systems.
  • Operate DOT-regulated vehicles and heavy equipment (e.g., crane trucks, trailers).
  • Required to comply with FMCSA drug and alcohol testing if operating CDL-class vehicles.
  • Work in confined spaces, trenches, and at heights.
  • Participate in or supervise entry into tanks, manholes, or vaults.
  • Must monitor gas levels, entry permits, and rescue procedures.
  • Handle hazardous chemicals and pressurized systems.
Employees in this role are subject to:
  • Drug and alcohol testing under federal and/or company policies.
  • Fitness-for-duty evaluations as required.
  • Strict adherence to safety policies and standard operating procedures.
We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
#DornerCo
#LI-Onsite
#LI-BS

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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