Senior Staff Assistant

Senior Staff Assistant

9876BR

Finance & Administration

Parking & Transportation Services

Job Summary

RIT's Facilities Management Services (FMS) department is looking for a dynamic Senior Staff Assistant to join the Parking & Transportation Services team. We value and care about our team members and are committed to your well-being. As part of the team, you are eligible for RIT's comprehensive and competitive benefits program that adds generously to your total compensation. Some of those benefits include medical/dental/vision, sick and vacation time, retirement, financial planning resources, educational benefits for you and your dependents, employee wellness program, and free use of on-site fitness facilities. Additionally, you will be eligible for professional development and cross-training opportunities that support your career growth.

The Parking and Transportation Services (PATS) team provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT. The Sr. Staff Assistant provides comprehensive administrative support to the Parking & Transportation Services team; manages the relationship with the RIT Service Center and PATS for customer service requests; and assists with the development and implementation of PATS services.

Job Responsibilities:

Primary Responsibilities:

• Provide administrative support and assistance to the Director of Parking and Transportation, management and enforcement teams including monitoring and responding to phone calls, mail and electronic mail.
• Primary point of contact for all incoming customer inquiries, directly or through the RIT Service Center channels; triage and disburse inquiries requiring additional follow up for resolution.
• Process all requests and issue temporary permits including, but not limited to contractors, vendors, alumni, student exception permits, temporary handicap permits, as well as requests for guests and e-Permits. Process requests for exchange and cancellation of permits, including coordination of any credits or charges posted through credit card or payroll deduction transactions.
• Administer and develop strategy/policy for an exceptional customer experience, relating to permits, citations, database management and utilization and support the integration of new technologies. Develop, manage and maintain documentation of all department processes with a focus on continued process improvement.
• Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Coordinate Parking and Transportation Advisory Group and Parking Appeals Board meetings, posting of pertinent notices and schedules, etc.
• Administer, coordinate and provide scheduled and on-demand reporting related to parking and transportation operations, including coordination of reporting with the RIT Service Center.
• Support the coordination of special events with Events Registration, Institute Departments, vendors and FMS including coordination of parking and transportation services requested and approved for each event.
• Other duties as assigned.

Required Qualifications:

Education & Experience

• Associate's degree in Business Administration or a related field, or an equivalent combination of education and experience.
• Minimum of two years of progressively responsible administrative experience.

Skills

• Ability to collaborate across multiple constituencies and achieve the best outcomes using internal/external resources available.
• Strong analytical/problem solving skills. Ability to solve problems related to computer system software and operations.
• Strong working knowledge of and experience in utilizing databases and spreadsheets.
• Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time. Ability to adjust to changing priorities and challenges in a busy environment.
• Ability to work independently with minimal direction.
• Ability to follow complex oral and written instructions.
• Ability to make complex decisions in accordance with departmental policies and procedures.
• Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
• Must possess personal characteristics of flexibility, initiative, and cooperativeness.
• Demonstrated ability to maintain confidentiality of sensitive information.
• The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can review RIT's Vehicle and Driver Safety Procedures for more information.

Preferred Qualifications:

Department/College Description

The FMS department works collaboratively to design, construct, operate, and maintain an exceptional and cost-effective living, learning, and working environment.

Minimum Qualifications

Education & Experience

• Associate's degree in Business Administration or a related field, or an equivalent combination of education and experience.
• Minimum of two years of progressively responsible administrative experience.

Skills

• Ability to collaborate across multiple constituencies and achieve the best outcomes using internal/external resources available.
• Strong analytical/problem solving skills. Ability to solve problems related to computer system software and operations.
• Strong working knowledge of and experience in utilizing databases and spreadsheets.
• Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time. Ability to adjust to changing priorities and challenges in a busy environment.
• Ability to work independently with minimal direction.
• Ability to follow complex oral and written instructions.
• Ability to make complex decisions in accordance with departmental policies and procedures.
• Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
• Must possess personal characteristics of flexibility, initiative, and cooperativeness.
• Demonstrated ability to maintain confidentiality of sensitive information.
• The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can review RIT's Vehicle and Driver Safety Procedures for more information.

Professional Area:

Employment Category: Fulltime

Staff Job Function: Wage Band: $16 - $25

Hourly/Salary Minimum: $16

Hourly/Salary Maximum: $25

How to Apply

In order to be considered for this position, you must apply for it at: Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here:

Additional Details

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the "Great Colleges to Work For." RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit and .

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at:

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

Hourly/Salary Minimum: 16

Hourly/Salary Maximum:25

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