Director of Sales Operations

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Director of Sales Operations - Center of Excellence position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays

The Director of Sales Operations will lead our centralized Sales Center of Excellence (CoE), driving efficiency, process excellence, and productivity across our go-to-market organization. This leader will empower Account Executives (AEs) by improving productivity across new logo acquisition, cross-sell, and up-sell motions, while also partnering on renewal transactions.

This role oversees a large, multi-level operations team responsible for intake and queue management, quoting, order form creation, contract administration, and renewal execution. The ideal candidate is a strategic, hands-on operator who excels at building scalable processes, enabling sales teams, and delivering excellent internal customer service.

SYSTEMS: HubSpot CRM & ConnectWise CPQ

PRIMARY DUTIES:

Sales Assistant & Sales Support Operations

• Operate a pod model aligned to go to market segments.
• Run an intake-to-resolution flow with clear SLAs and priority codes for tasks: meeting prep, pricing checks, quote builds, order forms, e-signature packets, approvals routing, and change orders.
• Design, implement, and maintain a standardized process for all order conversions.

• Support Account Executives with renewals. e.g., notifications, quotes, terms, co-terming, multi-year conversions, step-ups, de-scopes, concessions, and early-renewal motions
• Partner with CS & AEs on risk mitigation and save plays; maintain an on-time renewal calendar and forecast for both segments

• Maintain HubSpot data standards: Companies/Contacts/Deals, Line Items, Products, Quotes, required fields, stage exit criteria, and attachment policies.
• Ensure approval matrix compliance and auditable documentation suitable for Finance.

People Leadership & Workforce Management

• Assemble a team of Sales Support Specialists, plus a team of Renewal Specialists.
• Implement staffing models by volume & complexity, shift coverage, and surge plans aligned to quarter ends.

Cross-Functional Partnership

• Partner closely with Sales, CS, Finance, Legal, and Marketing.
• Serve as executive escalation point for complex transactions.

COMPETENCY:

• Proven track record of driving improvements and operational efficiencies in a sales environment.
• Excellent analytical and problem-solving skills.
• Strong experience with CRM and CPQs.
• Strong interpersonal and communication skills with the ability to influence at all levels.
• Strategic thinking with the ability to translate corporate goals into actionable operational plans.
• Strong change management skills to lead cross-functional teams.
• Highly organized with the ability to manage multiple projects and priorities in a fast-paced environment.
• Comfort navigating ambiguity and making decisions under tight timelines.

QUALIFICATIONS:

• 10+ years in Sales Operations/Renewals/Deal Support/Order Management.
• 5+ years leading large teams (25+).
• Required: Hands-on leadership with CRMs (pipelines, properties, workflows, dashboards).
• Proven track record owning renewals transactions at scale across multiple segments.
• Experience building SLAs, queues, QA programs, and strong process design (Lean/Six Sigma/ITIL helpful).
• Comfortable with revenue policies, discount governance, approvals, and audit-friendly documentation.
• Strong analytical skills with the ability to turn complex data into actionable business insights.
• Clear, concise communicator; proven cross-functional influence with Sales, Finance, Legal, and IT.

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to communicate effectively verbally and in writing.
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
• Ability to travel to meet with clients or attend industry events.

WORK ENVIRONMENT:Remote

EXPECTED HOURS OF WORK:Monday – Friday, 8 am – 5 pm, with overtime as needed.

TRAVEL:Up to 15% travel

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