Housing Support Specialist

Position: Housing Support Specialist

Report to:  To be determined

Purpose of Position: Provides on-site support and assistance for residents and property operations at Summer Street Apartments permanent supportive housing program during evenings, weekends and holidays.

Shifts Available: 

Full-time:

3rd shift Monday-Friday Midnight-8am

2nd shift Monday-Friday 4pm-Midnight

Part-time

1st Shift SA & SUN 8am-4pm

2nd Shift SA & SU  4pm-12am

3rd Shift SA & SU 12am-8am

Duties and Responsibilities:

· Advocates for the mission of the organization and promotes and upholds the agency's values, by delivering services with safety, respect and effectiveness.

· Follows all policies and procedures of the organization.

· Resident Support:

• Promotes a safe, calm, and respectful environment, and serves as a professional point of contact to residents, by actively engaging them, using a client-centered and trauma informed approach.
• Responds and assesses emergency, safety and/or crisis situations, utilizing non-violent crisis intervention techniques and ensures a timely and respectful resolution in alignment with housing policies and procedures.  Coordinate with on-call staff and/or emergency services.
• Interact with emergency personnel to facilitate services while protecting resident confidentiality in accordance with state and federal laws.

· Operational Support:

• Respond, assess and triage maintenance/facility issues or safety concerns. Determine immediate course of action by following policies/procedures for level of urgency and resolution.
• Responds to resident apartment lockouts as well as other minor maintenance / facilities issues.
• Completes regular security checks inside and outside the facility in accordance with established protocols.

· Performs record keeping and data entry in a timely and accurate manner, including daily logs, incident reports, worker orders and other required data entry/documentation.

· Performs other duties as assigned.

Requirements

Experience and Education:

· Associate degree in human services or Peer Navigator Training Certificate strongly preferred. A combination of education and equivalent experience working in direct service in the social/human service field may be substituted for degree.

Knowledge, Skills and Abilities:

· Has excellent interpersonal skills and the ability to engage and establish rapport with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and other conditions or situations that have impacted housing stability

· Ability to work in a fast-paced environment, work well under pressure, be flexible and be able to multi-task.

· Have an understanding of client-centered, strengths-based service delivery, harm reduction and trauma informed care.

· Excellent oral and written communication skills

· Have sound judgment and strong problem-solving skills

· Ability to maintain confidentiality and demonstrate professional boundaries

· Must successfully complete Safety Care training

· Proficient with Microsoft Office (Word, Excel, Outlook) and navigating software/programs such as RealPage property management.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening

· Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor's Recovery Friendly Workplace Initiative.