operations analyst i

Requisition No:

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST I

 Pay Plan: Career Service

Position Number:

Salary:  $42,453.48 / annually 

Posting Closing Date: 11/18/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

General Tax Administration

Operations Analyst I

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an Operations Analyst I position in the General Tax Administration Program, Return Reconciliation Process, Sales and Miscellaneous Tax Unit. The incumbent provides technical assistance and guidance to revenue specialists on difficult and complex tax return reviews. The incumbent gathers and organizes data on problems or problematic procedures and researches and analyzes data to prepare analysis or solutions. The incumbent also provides consultation to other business processes on the review of returns and assists in the development of training plans and provides training.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience related to examining and correcting tax returns within the Return Reconciliation Process.
• Two years of experience researching and resolving taxpayer accounts or tax return discrepancies in the System for Unified Taxation (SUNTAX).
• Two years of experience related to communicating with internal and external customers, both verbally and in writing. 

PREFERENCES:

• Preference will be given to candidates with experience utilizing Florida and federal laws to research, resolve, and correct sales and/or miscellaneous tax returns within the Return Reconciliation Process.

SPECIAL NOTES:

• The hiring salary for this position generally will not exceed $3,537.79 monthly/$42,453.48 annually.
• This is a full-time position. The required work hours for this position are Monday through Friday, 8:00 am – 5:00 pm.
• This role is eligible for telework and flexible scheduling after you complete the required training and reach an acceptable level of proficiency.

SALARY: The hiring salary for this position generally will not exceed $3,537.79 monthly/$42,453.48 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Charlotte Ortiz, ,

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.