Customer Service Representative
2 weeks ago
About Us
Chem Coast is a marine inspection company in La Porte that performs chemical testing, inspection, and certification services. We work with clients along the Houston Ship Channel and worldwide to ensure safety, compliance, and quality assurance. Our team is growing, and we're seeking a detail-oriented Customer Service Representative to support our operations team in maintaining accurate and up-to-date records.
Position Summary
The Customer Service Representative will be responsible for communicating information to customers and accurately entering, verifying, and maintaining laboratory and inspection data in our internal systems. The ideal candidate will have strong attention to detail, excellent typing skills, and the ability to manage large volumes of information efficiently.
Responsibilities
- Enter inspection and test data into company databases with a high level of accuracy
- Compile, review and verify information from internal field and lab teams for completeness and correctness
- Update records and documentation as needed
- Prepare job packet for invoicing and distribution per customer's requirements
- Assist with generating reports and data summaries for internal and client use
- Maintain confidentiality of all client and laboratory information
- Communicate with terminals, customers and internal field and lab teams to clarify data entries
- Perform administrative tasks as required
Qualifications
- High school diploma or equivalent
- 1+ year of data entry or administrative experience (experience in chemical, industrial, or laboratory settings is a plus)
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database systems
- Excellent attention to detail and organizational skills
- Strong written and verbal communication abilities
- Ability to work independently and meet deadlines
Our benefits include:
- Comprehensive health benefits (Health, Dental, Vision) for you and your family
- Paid Time Off
- 401 (k) with company match
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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