Director of Dispatching
4 days ago
Job descriptionDispatch managers are also responsible for filing receipts and sales tax reports to make sure customers are charged correctly for their purchases.They interact with customers and make sure they are happy with their purchases.Dispatch managers stay on the phone while employees in their department finish tasks and report to their shift supervisor.They create customer service survey forms and use them to measure the satisfaction of each customer on a daily basis.It is also their duty to ensure that customers are satisfied with their service provider and have a sense of loyalty to that specific outlet.Dispatch managers' duties also entail measuring the quality of customer service provided by their employees by compiling customer service surveys to ensure accurate information.Provide leadership and guidance to the dispatch teamMonitor and report dispatch department performance statistics.Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirementsDevelop new programs as needed, such as shipment tracking solutions in coordination with accounting, analysis of system performance metrics, etc.Evaluate systems vendors, equipment providers (common carrier phone line providers), or other suppliers to assess potential impact on service level agreementsEnsure that all dispatchers receive adequate trainingMaintain optimum use of the department's system equipment, including replacing or upgrading as appropriateEstablish, monitor, and implement procedures for evaluating performance of employeesMediate problems and disputes between dispatch/route service personnel and customers as neededEnsure that department personnel adhere to all company policies concerning ethics, legal compliance, safety, customer service and environmental protection standards.Coordinate any necessary disciplinary action with the company's human resources departmentEnsure that the routing team has adequate hazard insurance to cover liability claims related to negligence or wrongful actsOversee the routing team to resolve problems that may arise and ensure proper operation of the equipment used to schedule automotive carriersEnsure that all equipment is properly maintained and operational always, including workstation computers, printers, telephones and mobile communications devicesPerform other duties as assigned by management. RequirementsBachelor's degree or equivalent experience in business, communications, or computer scienceMust have superior written and verbal communication skills to effectively interact with the public and coworkersFirst Aid/CPR certificationKnowledge of computer technology is desirable; knowledge of Microsoft Excel is highly desired
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Memphis, Tennessee, United States University of Memphis Full timeCampus Location Main Campus (Memphis, TN) Position Number Category Staff (Hourly/Monthly) Department Financial Aid Operations Minimum Position QualificationsBachelor's degree in a relevant area and eight years of appropriate experience. Relevant experience may substitute for required education. Applicants must be authorized to work in the U.S. We are unable...
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Director, Rudi E. Scheidt School of Music
1 week ago
Memphis, Tennessee, United States University of Memphis Full time $120,000 - $180,000 per yearCampus Location Main Campus (Memphis, TN) Position Number Category Full-Time Faculty Department School of Music Position SummaryDirector, Rudi E. Scheidt School of MusicUniversity of Memphis | Memphis, TennesseeTransforming the Future of Music Education in the Home of American MusicThe University of Memphis Rudi E. Scheidt School of Music has been setting...
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Director of Risk
5 days ago
Memphis, Tennessee, United States YMCA of the USA Full time $120,000 - $180,000 per yearThe Director promotes a proactive culture of safety, accountability, and continuous improvement across all YMCA departments and locations.Job DescriptionThe Director of Risk and Compliance, reporting directly to the General Counsel, provides strategic and operational leadership for all areas of compliance, safety and risk management across the YMCA of...
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Director of Youth Ministry
1 week ago
Memphis, Tennessee, United States Catholic Diocese of Memphis Full time $40,000 - $120,000 per yearFull-time Description The Director of Youth Ministry (DYM) leads a vibrant, parish-based ministry that forms young disciples in grades 6–12. Rooted in Renewing the Vision: A Framework for Catholic Youth Ministry and guided by the Diocese of Memphis, the DYM inspires youth to live their faith through prayer, service, leadership, and community.MissionTo...
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Memphis, Tennessee, United States Tennessee Board of Regents Full time $80,000 - $120,000 per yearSouthwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a...
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Memphis, Tennessee, United States City of Memphis Full time $93,302 - $123,625 per yearESSENTIAL JOB FUNCTIONS: Works under the general direction of the Neighborhood ImprovementDeputy Director. Oversees the administration of budgeting/finance, and accounting functions for the division.Plans, and directs assigned staff in the performance of their job functions. Develops and implements divisionbudget/finance policies and operating procedures....
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Extended Learning Program Director
4 days ago
Memphis, Tennessee, United States Libertas School of Memphis Full timeExtended Learning Program DirectorRole Summary: The Extended Learning Director plans and leads high-quality extended learning programs that extend and enrich the core Montessori and liberal arts curriculum at Libertas. These include: before school care, after school learning, athletics, field trips, and enrichment classes during the school day (music, visual...
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Memphis, Tennessee, United States City of Memphis, TN Full timeESSENTIAL JOB FUNCTIONS: Works under the general direction of the Neighborhood ImprovementDeputy Director. Oversees the administration of budgeting/finance, and accounting functions for the division.Plans, and directs assigned staff in the performance of their job functions. Develops and implements divisionbudget/finance policies and operating procedures....
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Memphis, Tennessee, United States University of Memphis Full time $45,000 - $90,000 per yearCampus Location Main Campus (Memphis, TN) Position Number Category Staff (Hourly/Monthly) Department Athletic Communications Minimum Position QualificationsBachelor's Degree and two (2) years of relevant experience; OR Master's Degree and one (1) year of relevant experience. Relevant experience may substitute for required education. Must possess a valid...
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Director of Quality Management
1 week ago
Memphis, Tennessee, United States Consolidated Medical Practices of Memphis Full time $80,000 - $120,000 per yearJob Title: Director Quality Management (DQM)General Summary of Duties: Contributes to the Group's mission and vision by supporting and coordinating clinical performance improvement activities for physicians and practices in each clinic and for the group as a whole. Manages the quality improvement activities as directed by the Quality Committee of the Board...
