Load Control Customer Service Agent

4 days ago

San Francisco, California, United States Pacific Aviation Full time

Pacific Aviation is hiring experienced Weight and Balance team members to perform
Load Control
at
San Francisco International (SFO)
to support secure and efficient aircraft operations. This is a
part-time
position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As a Weight and Balance Load Controller, you'll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

Requirements
What You'll Do

  • Coordinate with Centralized Load Control (CLC), ramp staff, and cargo teams to support safe and timely flight departures
  • Calculate estimated zero fuel weight (EZFW) and transmit to flight dispatch
  • Prepare and review flight documentation (checklists, logs, UCM telexes, etc.)
  • Verify cargo documents, loading instructions, and notify teams of errors or updates
  • Communicate last-minute changes (LMCs) to the cockpit crew and adjust load sheets accordingly
  • Track and report weight discrepancies or fuel impacts that affect ZFW
  • Uphold safety standards and loading principles based on load category and flight destination
  • Maintain accurate records and follow airline-specific and regulatory requirements

What You Bring

  • Fluent in English (written and verbal)
  • Strong attention to detail and documentation accuracy
  • Ability to manage time-sensitive, high-pressure tasks
  • Team player with strong communication and coordination skills
  • Comfortable using technology and airline systems (DCS, telex, email, etc.)
  • Self-motivated, methodical, and able to adapt to unexpected situations
  • Aviation experience or 3+ months in a customer service role preferred
  • Must be legally authorized to work in the U.S.
  • Willingness to complete all required airline and safety training

Schedule

  • Part-Time
  • Varies depending on availability and seasonal demand
  • Must be available on weekends and holidays as needed

Benefits
Benefits

  • Pay: $23.15 per hour + Shift B Premium ($1)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Uniform Provided
  • Parking Discount
  • Paid Training
  • Referral Bonus
  • Cell Phone Plan Reimbursement

  • Ticketing Customer Service Agent

    1 week ago

    San Francisco, California, United States Pacific Aviation Full time $40,000 - $80,000 per year

    Ticketing Customer Service Agent (NH) job at Pacific Aviation. San Francisco, CA.Ticketing Customer Service AgentPosition ObjectivesThis position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers' monetary...

  • Load Master

    1 week ago

    San Francisco, California, United States Alliance Ground International Full time $60,000 - $120,000 per year

    Job Description:Loadmasters are responsible for the supervision of safe and proper loading procedures for the flights they are assigned. They report to the Manager of Loadmasters.  They will follow and direct the proper loading procedures, paperwork compliance, security compliance and safety compliance as well as Aircraft Loading Procedures.Alliance Ground...

  • Customer Service Agent

    2 weeks ago

    San Jose, California, United States Europcar Full time $36,000 - $42,000 per year

    Job DescriptionFox Rent A Car, a Europcar Mobility Group USA subsidiary, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive alternatives for short-term rentals and long-term vehicle usage, Fox Rent-A-Car offers a...

  • Customer Service Agent

    1 week ago

    San Jose, California, United States Enterprise Holdings Full time $40,000 - $80,000 per year

    OverviewGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.This position is for the San Jose Airport. The pay is $20.50 / hour plus bonus opportunities and requires a driver license. Must be available to work a...

  • Guest Service Agent

    2 weeks ago

    South San Francisco, California, United States Sonesta Select South San Franciso Full time

    Job OverviewAs a Guest Service Agent, you will be the vibrant face of our hospitality team, ensuring that every guest feels welcomed and valued from the moment they arrive. Your role is pivotal in creating memorable experiences through exceptional customer service and effective communication. You will manage front desk operations, assist with guest...

  • Pest Control Technician

    1 week ago

    San Francisco, California, United States HomeShield Pest Control Full time

    Local Pest Control Company Experiencing Fast GrowthWelcome to HomeShield We are a local family-owned company that has been rapidly expanding since 2009. We are seeking experienced and licensed Pest Control Service Technicians to join our team. The route will cover San Francisco to San Jose and the surrounding areas.We pride ourselves on our 5-Star brand and...

  • Customer Service Agent

    2 weeks ago

    South San Francisco, California, United States Kintetsu World Express Full time $40,000 - $60,000 per year

    OVERVIEW:Purpose of JobTo provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.Summary of Benefits:KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITSMedical Plan including PrescriptionEligible for...

  • Remote Customer Support Agent

    2 weeks ago

    San Francisco, California, United States Generality, Inc. (YC W25) Full time $40,000 - $80,000 per year

    Role DescriptionThis is apart-time remote rolefor a Remote Customer Support Agent.QualificationsCustomer Support, Customer Service, and Customer Satisfaction skillsStrong Communication skillsExperience in TroubleshootingExcellent problem-solving skillsAbility to work effectively in a team environmentExperience with CRM software is a plusHigh school diploma...

  • Customer Service Agent

    2 weeks ago

    San Jose, California, United States BCforward Full time $40,000 - $71,600 per year

    Company Description BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We...

  • Load Checker

    2 weeks ago

    San Jose, California, United States GreenWaste Full time

    Title: Load CheckerFLSA Status: Non-ExemptReports To: Site Lead & Operations ManagerPay: $22.96-$25.97/hr.About The CompanyGreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and...