Field Service Technician

Caldwell & Gregory

We are a premium service provider of commercial laundry services for academic and multifamily housing communities. We strive to build a sense of purpose and achievement in the work we do while staying true to our WHY; that people deserve a higher standard, and our mission is to create a tangible impact in the lives of both our team members and customers. If you are looking for a career that will challenge and engage you, and a company culture that values the importance of the family then Caldwell & Gregory is the company for you.

Service Technician

Are you a proactive problem-solver with a passion for hands-on work in the field? With a company provided vehicle, our Service Technicians specialize in diagnosing issues and performing mechanical repairs on washers and dryers at client locations within their designated regions. They play a vital role in maintaining the efficiency of our machines, applying preventive maintenance measures, and ensuring clients are well-informed about repair statuses. We are looking for an ideal candidate who thrives on working independently, possesses a strong mechanical aptitude, and excels in engaging with clients and customers.

Key Responsibilities

• Service and Repair: Perform diagnosis, troubleshooting, and repair of commercial washers, dryers, and unattended payment kiosks. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards. It's what we do
• Maintenance: Conduct routine maintenance and preventative services on washers and dryers to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary. Nothing less than what an owner would expect
• Customer and Client Experience: Interact with customers and clients in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on usage, care, and maintenance to prevent future issues. Communication goes a long way
• Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information using our automated dispatching service order application. Necessary to understand key performance indicators and machine health
• Parts and Inventory Management: Monitor and manage inventory levels of spare parts and fasteners. Order necessary parts and equipment to ensure the availability of required resources for efficient and timely repairs and maintenance. We can't do what we do without the correct parts
• Company Vehicle: Maintain the maintenance schedule and appearance of the interior and exterior of your service vehicle. Think of it as a mobile office
• Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of clients' property during service calls. Your wellbeing is important
• Technology and Mobile Technology: Use configuration tools to set up or reprogram machines to connect to a payment kiosk. As well as using a smartphone or tablet to access these tools, and other applications used throughout the workday. Technology is becoming more and more prevalent in the commercial laundry business
• Other Duties: Perform other duties as assigned.

Benefits & Perks:

• Company provided vehicle and specialty tools
• Robust employer contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Industry leading employer contribution
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• First stop health – free virtual visits and counseling unlimited
• Paid Time Off (PTO) & Holiday Pay
• Employee Discounts: Whirlpool, Gladiator, and much more

What We are Looking For:

• Valid Driver's License
• High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Good interpersonal and communication skills to interact with customers and clients effectively.
• Strong mechanical aptitude: professional experience with mechanical repair/maintenance is preferred.
• Pass pre-employment screenings.
• Must have a clean driving record with no major violations.
• Ability to work independently and manage time efficiently.
• Basic computer skills for documentation and communication purposes.
• Ability to read, interpret, and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to lift up to 100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related).

Job Type: Full-time

Pay: $ $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• How would your experience help you excel in this role?
• What about this role interests you?

Work Location: On the road