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permits and licensing unit program assistant ii
7 hours ago
State of New Hampshire Job Posting
Department of Safety
Division of State Police
33 Hazen Drive, Concord, NH 03305
PERMITS AND LICENSING UNIT PROGRAM ASSISTANT II
(Program Assistant II)
Position #43638
The pay range for this position is $19.96- $26.41 per hour
This position offers a Trainee Status* at the following pay rate: $19.23 per hour
Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date
See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Safety, Division of State Police-Permits and Licensing, has a full-time vacancy for Permits and Licensing Unit Assistant II (Program Assistant II) SOC LICENSE CLERKS-3. This position has a 37.5 hour work week and is considered non-exempt.
SUMMARY: Performs paraprofessional duties to assist supervisor with the development, implementation and oversight of unit programs and performs comprehensive review of applicant eligibility and related transactions for the Division of State Police, Permits and Licensing Unit.
YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience : Equivalent combination of 2.5 years of education and experience after completion of high school.
License/Certification: None
Other Requirements: Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
Trainee Option: Candidates with an equivalent combination of 1.5+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.
PREFERRED QUALIFICATIONS : Experience performing data entry, providing customer service, or reviewing data are preferred.
AFTER-HIRE REQUIREMENTS: Must obtain State Police On-Line Telecommunications System (SPOTS) certification within 90 days of hire.
CAREER ADVANCEMENT OPPORTUNITIES:
In-Band Advancement Available: Yes No
Criteria: None
Broad Group Level Advancement Available: Yes No
Criteria: None
RESPONSIBILITIES:
Reviews applications from the public for completeness and accuracy and verifies information against current laws, administrative rules, and information obtained from a variety of databases to determine eligibility for permits or license requests. Manages caseload in a manner to ensure adherence to required timeframes, including cooperating with coworkers to exchange information allowing for continuity of processing functions.
Conducts advanced research into criminal history record information and applies knowledge and interpretation of federal and state rules, regulations and statutes pertaining to the Permits and Licensing Unit and Gun Line to determine the timely approval or denial of requests for various licenses, permits and privilege requests. Gathers, compiles and presents a report of findings to the supervisor in denial cases for final decision-making.
Corresponds with state, local and federal law enforcement agencies and courts to request additional information when needed to establish complete and official records on an individual. Reviews items including, but not limited to, court dockets, indictments, arrest reports, criminal history and driver license records in order to make and defend eligibility determinations.
Communicates with Federal Firearms Licensees (FFLs) to make notification of inquiry results and provide guidance on procedures and policies. Liaises between FFLs, the Federal Bureau of Investigation: National Instant Check System (FBI NICS), and the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regarding licensing issues, licenses to sell and related compliance matters.
Provides administrative supervision to unit staff to ensure efficient processing of applications and collecting, maintaining and releasing of information for programs such as Counter Licensing, Non-Resident Concealed Permits, Gun Line and Domestic Violence/Civil Stalking Return of Firearms.
Prepares reports of caseload, including queued and processed requests, and presents to supervisor for decision-making related to workflow, training needs and coverage adjustments.
Assists superiors with evaluating and developing training programs and manuals for the processing of transactions and conducts informational and operational training for staff members as needed. Assists in the development of operational policies and procedures to establish best practices.
Maintains working relationships with state personnel, law enforcement agencies, federal law enforcement such as Federal Bureau of Investigation and Alcohol, Tobacco and Firearms agency to ensure efficient and accurate communication. Builds and maintains a complete understanding of state and federal laws, requirements and disqualifiers.
Provides technical assistance to State database users, including members of State Police, local law enforcement and court staff, in the navigation of National Crime Information Center (NCIC), National Instant Checks (NICS), OPENFOX and other software applications utilized regularly by the Permits and Licensing Unit. Clarifies and provides guidance on state and federal disqualification information.
Develops and maintains efficient filing systems and workflow processes to support document control for information generated by program transactions and purges records in accordance with State law.
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
For further information please contact Lieutenant Mary Cattabriga at Mary.G..NH.GOV or at
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.
See this link for details on State-paid health benefits:
Value of State's share of Employee's Retirement: 12.87% of pay
Other Benefits:
*Dental Plan at minimal cost for employees and their families ($500-$1800 value)
Flexible Spending healthcare and childcare reimbursement accounts
State defined benefit retirement plan and Deferred Compensation 457(b) plan
Work/life balance flexible schedules, paid holidays and generous leave plan
$50,000 state-paid life insurance plus additional low-cost group life insurance
Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
Want the specifics? Explore the Benefits of State Employment on our website:
EOE
TDD Access: Relay NH
