Lead Production Equipment Technician

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring We are seeking a Production Equipment Technician to join our team in El Dorado Hills, CA.

This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

Under the general direction of the Supervisor – Production Self-Service/System Support, Lead Technicians maintain/monitor inserter/finishing equipment hardware and operating software performance and assist management in allocating Tech Support resources to address reported downtime and preventive maintenance issues. They also perform trouble shooting and various corrective and preventative maintenance activities on all production devices, network devices, tools, and equipment, including equipment specific to archival storage and retrieval of computer-generated data, in sites where applicable, including inserter Prod. Data storage, Repair/Maintenance records and Parts/Inventory. Lead Technicians must possess certified understanding and working knowledge of operating equipment software and read/interpret technical service bulletins and manuals to develop troubleshooting plans for problems. They exhibit the ability to resolve repairs and know when to escalate the issue to enlist the expertise of Production Self-Service/System Support leadership, Production Leadership, and vendors to aid in the problem resolution process. Lead Technicians provide on-the-job training to less experienced associates and share knowledge and experience with less experienced/knowledgeable team members.

Responsibilities:

• Leads and provides direction (i.e., job prioritization and technical support) to assigned Technical Support staff To ensure team resources are properly allocated and utilized. Strives to minimize downtime and assist Production Operations in maximizing productivity, efficiency and quality.
• Communicates with Production and Technical Support leadership to ensure a consistent flow of work and that repair, trouble-shooting and preventive maintenance requests are properly prioritized and completed on a timely basis. Provides equipment status information to management throughout each shift.
• Utilizes proven proficiency in operating software to create/change Modes, upgrade and modify equipment to meet the needs of Production Operations.
• Moves, relocates, and performs set up of production equipment.
• Performs preventative and corrective maintenance and troubleshoots production equipment issues, including equipment related to archival storage and retrieval of computer-generated data. Responds to support calls in a prompt manner to ensure timely resolution.
• Effectively tracks parts usage and provides input to management and the Inventory Analyst with regard to suggested inventory levels.
• Appropriately logs all support calls into technician tracking system (e.g., FIIX) to ensure all work time and parts are appropriately accounted for.
• Ensures compliance with maintenance records in accordance with OSHA and EPA requirements. This may include the use and maintenance of an equipment tracking database. Consistently adheres to all safety procedures.

• Delegates basic repair and maintenance tasks as required to more junior technicians and follows up to ensure correct and timely completion.

• Provides input to leadership regarding performance appraisals of junior technicians.

• Fabricates simple fixtures as required with a high level of focus on identifying ways to reduce parts costs while maintaining or improving the functionality/safety of production equipment.
• Researches current versions and models of vendor software (DO THEY DO THIS?)
• Provides training support and shares knowledge with assigned technicians as it relates to both hardware repairs/PMs, software, job setups, and mode modifications.
• Performs other duties/responsibilities as assigned.

Adaptability/Flexibility: Demonstrates ability to handle a fast, ever-changing environment. Demonstrates a willingness and ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Sees more than one way to accomplish things and accepts/adapts to new or alternative approaches. Demonstrates a willingness and ability to perform various jobs and functions as assigned.

Analytical Skills: Demonstrates ability to separate information or problems into smaller parts to understand them more fully; thoughtfully considers data before drawing conclusions and/or able to grasp complexities and perceive relationships among problems or issues. Able to interpret information, think critically and identify trends.

Basic Math Skills: Demonstrates ability to perform addition, subtraction, multiplication, and work with percentages: able to use a calculator to perform mathematical functions.

Document Utilization: Demonstrates ability to interpret and work with training and/or technical documents.

Equipment Operations Knowledge: Understands overall operation of equipment and the interrelationships of their various components. Demonstrates ability to troubleshoot and isolate failures and teach others to do the same.

Interpersonal Skills: Demonstrates ability to work in a diverse group environment. Knows how to work with various personality types to get the work done. Relates well and shows respect and consideration for others; builds relationships.

Job Knowledge: Understands and applies industry/job standards, regulations, and rules. Understands what is required to perform the job; knows what the group is responsible for and what the supporting groups are responsible for; has a general understanding of the group's goals and objectives.

Mechanical Ability: Demonstrates ability to safely use a wide range of tools and equipment/machinery. Possesses a mechanical aptitude.

Multi-tasking: Demonstrates ability to concurrently perform several different tasks requiring a variety of skills and knowledge.

PC Application Skills: Understands and applies a working knowledge of major software programs appropriate to various job functions. Such software may include but is not limited to print management systems, MS-Office, electronic/desktop publishing systems, FIIX, Oracle or other function specific software systems.

PC Skills: Understands and applies a working knowledge of MS Windows, MS-DOS, MAC/OS, and other operating systems, computer networks and data storage.

Prioritizing: Demonstrates ability to list or order tasks and responsibilities by importance. Focuses on activities that contribute most to agreed-upon goals. Performs first things first.

Time Management: Uses time efficiently; works at a pace to get things done within an appropriate timeframe; meets deadlines.

Verbal Communication: Demonstrates ability to speak and understand the English language. Effectively discusses ideas in a clear, succinct, organized manner; correctly uses words and sentences; gets the message across. Thinks before speaking so that information is presented in a tactful and thoughtful manner, considerate of others.

Written Communication: Demonstrates ability to read, write, and understand the English language. Expresses ideas in writing in an organized, articulate, concise, and grammatically correct manner; adjusts language to intended audience.

Ability to stand and work throughout duration of assigned shift

Ability to lift, carry and move 25+ lbs throughout duration of assigned shift

Qualifications:

• Associate degree and Technical/Trade School
• 8 -10 years' experience within a high-volume production environment with resultant knowledge of insertion/finishing equipment
• A proven proficiency in the operation, repair and maintenance of insertion/finishing equipment, electric and electric circuit experience necessary
• Full understanding and working knowledge of equipment software and operating systems. Experience in mode building and implementation. Full functional abilities around transferring of software, upgrading software and modifying software utilized in our production operations equipment.
• Understanding and working knowledge of LAN configuration, hardware, cabling and functionality of components
• Proficient in Microsoft Office
• Project Planning experience
• 40+ hours Safety Training Certification, BR or Vendor Certification.
• 40+ hours external Certified Training on related equipment. No less then 3 Vendor/Equipment training/repair certifications.
• 8+ hours Safety/Electrical Training
• 16+ hours Recertification as needed on any/all existing training annually. With a minimum of 3 Vendor/Equipment Certifications.

Compensation: The hourly rate for this position is $ $40.71 USD - Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

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Shift: LWD – Thursday, Friday, Saturday & Alt Wednesday 6:00 AM to 6:00 PM

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to

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