Design Sales Lead

Design Sales Lead for our West Hollywood Design Center.

About Custom Comfort Mattress:

Custom Comfort Mattress is a family-founded Southern California company that has been making handcrafted, premium, natural-material mattresses for more than 30 years. Every mattress is made locally in Orange County using time-honored techniques, high-quality materials, and meticulous craftsmanship. Across our eight showroom locations, we are known for delivering an authentic, deeply personalized sleep experience that prioritizes comfort, wellness, and long-term rest.

About the West Hollywood Design Center:

Our West Hollywood Design Center is our premier destination for discerning clients, design professionals, and industry partners seeking expert guidance, elevated service, and a more curated, customized sleep solution. In addition to walk-in guests, the Design Center regularly hosts private fittings, designer collaborations, and referral-based appointments. This role supports that environment by delivering concierge-level service, managing relationships, and helping clients navigate Custom Comfort's handcrafted product line with confidence and ease.

Role Overview:

The Design Sales Lead is a high-touch, relationship-driven role that supports an elevated clientele and the design community through personalized sleep consultations, private fittings, and exceptional service.

This position blends luxury service, design collaboration, and wellness-oriented product expertise. They will often represent the brand at private appointments, industry events, and designer-facing engagements while supporting daily showroom operations and walk-in guests.

This is a unique opportunity for someone who thrives in a refined, service-first environment and enjoys helping people make meaningful wellness-driven decisions for their sleep solutions.

Key Responsibilities:

• Deliver highly personalized, welcoming, and discreet service for clients seeking an elevated experience.
• Develop an in-depth understanding of Custom Comfort Mattress construction, materials, and accessories, especially how to match sleep solutions to body type, sleep habits, and wellness considerations.
• Serve as a knowledgeable point of contact for interior designers, architects, and industry partners.
• Coordinate and conduct appointment-based fittings, private sleep consultations, and follow-up communication to maintain strong professional relationships.
• Support showroom operations during non-appointment periods, including walk-in client service, merchandising upkeep, and maintaining showroom standards that reflect a luxury environment.
• Maintain a flexible schedule aligned with client needs, including occasional early-morning, evening, or weekend appointments.

Qualifications:

• Minimum 3 years in luxury retail, concierge services, hospitality, wellness consultation, design-adjacent sales, or other high-touch client-facing roles. 1 year supervisory experience preferred.
• Experience working with interior designers, architects, or luxury home-related services preferred.
• Exposure to wellness, sleep coaching, fitness, or health education roles preferred.
• Demonstrated ability to create trust, build rapport, and maintain professional boundaries with discretion.
• Strong communication and interpersonal skills; able to navigate sensitive or high-profile situations with confidence and calm.
• Proven ability to guide clients through decision-making with an educational, consultative approach.
• Ability to work onsite full-time during core hours (10am to 6pm) with adjustments for after-hours appointments. Available to work weekends.
• Professional presentation that aligns with a refined showroom environment.

Compensation:

• Hourly rate typically starts from $27/hour + monthly sales incentive bonuses.
• After 90 days, you are required to meet minimum monthly revenue goals.
• Hourly base pay can increase quarterly as you exceed quarterly revenue goals up to $47/hr.
• Average Sales Lead hourly rate across Southern California is $35/hr, with total annual compensation (hourly + monthly bonuses) from $85,000 - $100,000+.

Key Perks:

• Monthly Sales Incentive Bonuses
• 5-day work week with limited evening hours
• Medical/ dental/ vision benefits
• 401K with employer match
• Sign-on bonus paid after 90 days
• Monthly cell phone reimbursement
• Employee discounts

Job Type: Full-time

Pay: From $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• West Hollywood, CA (Required)

Work Location: In person