Case Manager

Job Title: Case Manager

Department: Housing and Intervention

Reports to: Team Lead Supervisor

Salary Grade/Level/Family/Range: $27.32/hour, Step I, FY

Effective Date: 1-Jul-25

FLSA Classification: Non-exempt / Hourly AFSCME Represented

Hours:  Sun-Wed 7am-6pm

Job Summary: Case Managers will engage with, check in on, and manage a caseload of individuals in response with the goal to meet their immediate needs, establishing a set of long-term goals, and helping mitigate any barriers to attaining housing. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Duties/Responsibilities:

• Participant
  1. Case management assessments, service plan goals (short term/long term). Participate in case consultations and wrap-around meetings.
  2. Facilitate client assistance needs, information, basic needs form support, referrals, advocating, resources and direct service.
  3. Assist the assigned caseload in finding sustainable housing.
  4. Joining participants for appointments as necessary.
  5. Engage with individuals who are experiencing houselessness through maintaining an assigned caseload.
  6. Research new resources for participants.
  7. Create referrals for Peer Support Specialist as needed.
  8. Respond to Crisis, write critical incident reports and incident reports as necessary.
  9. Fulfill duties of a Mandatory Reporter as outlined by Sunstone Way, City of Portland , Multnomah County, and the Joint Office of Homeless Services (JOHS).
  10. Engage with assigned caseload and reporting on the health and well-being of that caseload.
  11. Assist in delivery of hygiene and other essential supplies to individuals. 
  12. Work with staff and participants to ensure that the village is safe and welcoming to a broad diversity of participants experiencing homelessness.
  13. Log daily notes, including things such as notable interactions between participant and staff, using cloud-based software, while creating time-stamped and accurate records of services provided on the site
  14. Utilize a strengths-based approach with participants as they manage village living, which involves supporting participants with communal living, interpersonal conflict, and the stressors of houselessness.
• Staffing
  1. Participate in case consultations and wrap-around meetings.
  2. Collaborate with BHS and wrap-around team on crises and occurrences.
  3. Attend supervision, staff supervisions, required training, staff meetings & any appropriate community meetings.
  4. Attend crossover with team daily (at the beginning and end of shifts) and with whole staff on Wednesdays.
  5. Distribute and record distributed Tri-Met passes.
  6. Conducts unit checks.
  7. Maintain effective communication and collaboration with the Wrap-Around Team, Navigation Specialists, Team Lead Supervisors, and Program Manager
  8. Process paperwork and forms as required by Sunstone Way and the Joint Office of Homeless Services (JOHS).
  9. Support on-site volunteers to have a meaningful experience. Help them find projects to do while they are volunteering alongside staff at the village.
  10. Monitor the daily duties of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Administration & Facilities
  1. Assist in delivery of hygiene kits and essential supplies to individuals as a part of assigned caseload.
  2. Writes case notes, daily notes, enters into log or online database such as Case Worthy.
  3. Work with village staff to maintain the cleanliness of the facility, performing assigned duties in a timely manner.
  4. Work with Navigation Specialist to submit client assistance funds requests.
  5. Coordinate and communicate information regarding participants with staff on other side of the week.
  6. Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way policies and agreements regarding confidentiality, privacy, and security.
  7. Process paperwork and forms as required by Sunstone Way, community partners and funders.
  8. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  9. Participate in compliance, quality assurance, and quality improvement activities as directed.
  10. Perform gate shack duties, including letting participants and staff into the gate.
  11. Initiate and maintain organization and cleanliness in shared shelter areas and workspaces
  12. Help to facilitate the structure of the day; ensure that the daily and nightly routines—i.e., cleaning, sanitizing, food service, supply stocking, etc.—are observed

Supervisory Responsibilities: 

• None.

Required Experience:

• 2 Years in a case management role or similar work (paid or volunteer) within a social services/non-profit agency 
• Working with and entering data in client information databases.
• Developing operating strategies, plans, or procedures.
• Providing support services or caregiving experience
• Possessing knowledge of human behavior and performance; individual differences in ability, personality, and interests.
• Knowledge of principles and processes for providing customer and personal services.

Required Education and Certification:

• Associate's Degree in Social Work, Psychology, or another related field, or two years' experience in an equivalent position.
• Ability to obtain QMHA Certification within six months of hire.

Required Skills/Abilities:

• Possess an understanding of Housing First and Harm Reduction models.
• Open to change (positive or negative) and considerable variety in the workplace.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
• Ability to maintain professional and appropriate boundaries.

Preferred Education: 

• Bachelor's degree in social work, Psychology, or another related field. 
• QMHA Certification.
• Other social services certification or training.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer. 
• Must be able to work in a drug-free environment. 
• Regular and reliable attendance to all required shifts.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 25% of the time.