Patient Care Coordinator

5 days ago

Danbury, Connecticut, United States Health Plus Ortho Management Full time

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT.

Responsibilities

  • Provide outstanding customer service to every patient
  • Coordinate patient visits to ensure proper progress of treatment plans
  • Educate our patients on treatment plans, practice policies, financial responsibility, etc.
  • Schedule the treatment plan of the physicians with the patient
  • Track referrals and treatment plans with patient
  • Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
  • Assist patients with completion of paperwork when necessary
  • Respond to patient inquires in a compassionate and timely manner
  • Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
  • Ensure the compliance of treatment plans created by the physicians
  • Responsible for maintaining confidentiality of personal information (HIPAA compliant)
  • Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
  • Provide advocacy, information, and referral services to patients
  • Act as a back-up to other team members as needed
  • Work closely with the doctor to ensure patient care
  • Other duties as assigned

Knowledge and Experience

  • 1+ years of relevant medical experience, preferred
  • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
  • Knowledge of EMR system(s)
  • Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

  • Excellent verbal and written communication
  • Ensuring a great patient experience by delivering outstanding customer service
  • Relaying a sense of compassion to our patients
  • Exceptional organizational and time-managements skills - the ability to multi-task is a must
  • Adaptability and flexibility while working in a fast-paced environment
  • Problem-solving ability and aptitude
  • Outcome-focused, with an ability to work under pressure
  • A strong sense of urgency and focus in accomplishing tasks

Schedule: Monday-Friday, 8:00am-4:30pm

Pay: $21-$25 per hour

 

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