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IT Infrastructure Manager

17 hours ago

Kansas City, Missouri, United States Kansas Judicial Branch Full time
Position number: K0041216
Location of Employment:    29th Judicial District, Kansas City, KS 66101
Position Title and Salary:      IT Infrastructure Manager, grade 50, $ annually  
$86,385.34 with six months of successful performance
$92,960.10 with one year of successful performance

Kansas Judicial Branch Benefits State Employment Center - Benefits

Reports to: Kansas Judicial Branch Director of Information Services (with a secondary reporting line to the District Court Administrator for work assignments and priorities) 

Overview: 
This position is a key technical and operational leadership role within the 29th Judicial District, focused on supporting the technology needs of district users, including judges, clerks, court services officers, and other courthouse staff. The role ensures daily systems and tools are stable, secure, and effective, with responsibility for computer hardware, networks, software, and Windows-based server applications.

A core expectation is supporting judges and staff in the use of the State's centralized case management system and other eCourt and courtroom technologies, while helping coordinate future technology rollouts and initiatives. This role requires advanced systems analysis, complex troubleshooting, and close coordination with the Office of Judicial Administration (OJA) IT team and external justice partners—including Wyandotte County IT, the District Attorney's Office, and the Sheriff's Office—to align technology solutions with courtroom and courthouse workflows.

The position oversees the maintenance, performance, and security of the courthouse network, including establishing and maintaining secure controls, protocols, and operational standards. It also requires the ability to document business requirements, evaluate and prioritize requests, and coordinate end-user training and documentation.

In addition to hands-on technical duties, this role supervises an IT team, manages assignments, supports performance and professional development, and assists with technology resource and budget planning for district needs.

Examples of work performed and key responsibilities: 
  1. Technical Leadership & Systems Support: 
  • Serve as the working manager ensuring district court technology services are delivered effectively and efficiently.
  • Provide advanced support and troubleshooting for district systems, including but not limited to:
    • Centralized case management system
    • eFiling
    • PBX/telephony
    • RMM tools
    • Active Directory
    • Jury-related systems
    • Other core court application components
  • Provide desktop, device, and application support to court staff.
  • Develop, implement, and enforce security controls, system protocols, and technical standards.
  • Ensure the district network is functional, secure, and appropriately maintained.
  1. Stakeholder Collaboration: 
  • Functionally report to the District Court Administrator (or delegate) for local priorities, plans, and business requirements.
  • Work closely with judges, court offices, and justice partners to translate operational requirements into technical solutions.
  • Provide end-user training, job aids, and documentation.
  1. Team Management & Performance Oversight: 
  • Supervise, assign, and evaluate the work of the IT team.
  • Provide mentorship, coaching, and performance evaluations.
  • Support professional development and skill growth aligned with district and branch priorities.
  • Manage workflow priorities to ensure timely support and project delivery.
  1. Strategic Planning, Network Oversight & System Development: 
  • Lead and participate in planning for future system functionality, enhancements, and district technology needs.
  • Assist in disaster recovery planning, system redundancy testing, and continuity activities.
  • Assess network capacity, security posture, lifecycle needs, and upgrade planning.
  1. Budget Planning & Resource Management
  • Assist with district IT budget planning and forecasting for hardware, software, services, and lifecycle replacement.
  • Identify technology needs and support cost estimation tied to operational and project priorities.
  • Provide input on quotes, renewal needs, and planned upgrades.
  1. Additional Duties
  • Represent the district in internal and external meetings and planning discussions.
  • Perform other related duties as assigned.
Minimum Education and Experience (Required)
  • Bachelor's degree in computer science, information systems, business information systems, or a closely related field; 
and
  • Four (4) years of experience performing duties similar to those described above, including systems support, network and server administration, application support, business analysis, or IT leadership.
Substitution: Additional relevant experience may be substituted for the required education on a year-for-year basis.

Required Knowledge, Skills, and Abilities
  • Demonstrated experience supporting Windows-based environments, networks, and complex line-of-business applications.
  • Ability to troubleshoot and resolve multi-system issues involving infrastructure, application dependencies, and integrations.
  • Knowledge of security controls, system protocols, and best practices in an enterprise environment.
  • Strong analytical and problem-solving skills with a methodical approach to root-cause analysis.
  • Ability to document business requirements, technical procedures, and user-facing guidance with clarity and accuracy.
  • Strong customer service orientation and ability to communicate effectively with technical and non-technical stakeholders.
  • Proven ability to supervise staff, manage priorities, and coordinate team workload.
  • Ability to manage multiple concurrent priorities and respond effectively in time-sensitive situations.
Preferred Qualifications
  • Proficiency in Microsoft Windows Server administration.
  • Hands-on experience with Microsoft Active Directory and related management tools (including GPO).
  • Experience with network management, monitoring, and security in a multi-stakeholder environment.
  • Experience supporting telephony/PBX systems and enterprise RMM tools.
  • Experience supporting court, government, or public-sector environments.
  • Experience developing and delivering structured end-user training.
  • Experience contributing to IT budget planning, lifecycle planning, or cost estimation.
Applications will be accepted until: Open until filled

The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process.  A request for accommodation will not affect your opportunities for employment with the Judicial Branch.  If you wish to request an ADA accommodation, please contact or by TDD through the Kansas Relay Center at or 711.

THE KANSAS JUDICIAL BRANCH IS AN EEO / AA EMPLOYER