Sales Representative

Sales Representative

Gem Shopping Network

Duluth, GA

Multiple shifts available, Gem is live 24 hours a day 

7pm - 3am, or 3am - 7am shifts available

Base plus commissions

About Us

Gem Shopping Network (GSN) is a leading media company at the intersection of commerce and entertainment. Since 1997, Gem Shopping's experts have brought an exclusive, unparalleled shopping experience to its viewers and a vast collection of one-of-a-kind jewelry pieces from around the world. GSN's TV channel is available live, 24/7 to more than 62 million households and across all major digital platforms. GSN is part of the portfolio of Sun Capital Partners, a leading private equity firm with present and past investments in more than 375 companies with $50 billion in revenues across the business and consumer services.

GSN is the preeminent, always-on experience for today's luxury jewelry consumers. For devoted collectors and beauty connoisseurs, we're creating a new paradigm, blending the thrill of discovery with entertainment and education for more than 60 million people. The ultimate connection between the world's leading jewelry suppliers and discerning shoppers, GSN is committed to constant innovation and transformation, delivering dynamic engagements at every touchpoint.

Our Opportunity

The Sales Representatives are responsible for fielding all inbound customer calls and chats during the live shows. This is an interactive and energetic environment with show hosts, vendors, production teams and sales teammates all working to close sales and meet targets. There is no cold calling as customers call contact Gem with an expressed interest in a product – warm leads

We are looking for motivated and well-spoken Sales Representatives to project a professional and pleasant image as the face of the company. To be successful as a Sales Representative you should be able to build instant rapport and achieve customer satisfaction. A top representative should also be very competitive and a good listener with the ability to close sales.

Key Responsibilities

• Accomplish and exceed sales goals set by the Sales Manager.
• Responsible for maintaining a list of items shown during live show at all times.
• Learn how to listen for common objections and utilize sales training to overcome and close the sale.
• Keep up with product information and updates while working to answer all customer questions.
• Demonstrate interpersonal and teamwork skills interacting with operations, production, and vendors to meet sales goals.
• Answer inbound customer calls and process customer requests explaining features of products and upselling or adding items to the sale.
• Identify, research, and resolve client requests using the GEMTrak systems.
• Adhere to all Gem Shopping Network policies and procedures
• Provide clients with merchandise details utilizing knowledge learned at Boot Camp.
• Maintain knowledge of all products including gemstones and gold utilizing the Sales Training Tools.
• Practice strong listening and communication skills knowing when to talk, listen and persuade.
• Reassure client of purchase made by educating on the value resulting in gaining trust and strengthening relationships.

Key Requirements

• High school education required, Associate or Bachelor's degree in a related business field preferred.
• 2+ years prior sales experience.
• Proven track record of increased sales at former employment.
• Excellent negotiation and persuasive skills for the purposes of closing deals.
• Pleasant phone voice and demeanor.
• Self-starter with strong motivation to achieve targets, commission driven.
• Strong communication skills with Customers, Show Managers and Show Hosts ensuring that correct items are shown, details are shared, and pricing is communicated.
• Resilience and a willingness to deal with rejection.
• Remain calm and controlled under pressure focusing on devising sales strategies.
• Ability to multi-task assigned job functions in an extremely fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• GIA certified and DCA certified a plus.
• Jewelry sales experience or knowledge a plus.
• Adhere to all Showroom attendance policies and report to the Showroom at least five minutes before assigned shift.

We offer a wide range of career opportunities with excellent benefits. Above all, we're looking for passionate, talented, hard-working people, come join our great team

Competitive salary + Participation in company health (medical, dental) insurance plans.

Promote work/life balance including paid time off and paid holidays.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.

No agencies please.