Certified HUD Counselor

SUMMARY:

Neighborhood Partnership Housing Services (NPHS) is a community development organization with a mission to build equitable communities by creating innovative housing and economic solutions that advance the well-being of people, the vitality of neighborhoods, the creation of jobs, and the sustainability of the environment. We further our mission by applying a holistic approach to community and economic development by methodically engineering innovative programs, products, services, and social enterprises that are customer-centric and interconnected to successfully create meaningful impact and transformational change in our communities.

NPHS seeks an innovative and adaptable Homebuyer Development Specialist to join our team of entrepreneurs and innovators. Our ideal candidate is proactive, detail-oriented, and technology-minded, with experience in housing counselor.

Position Overview:

The Homebuyer Development Specialist supports NPHS' Homeownership Development and Preservation programs by providing administrative support, direct client services, housing counseling, and related functions. This position is responsible for assisting clients through the homebuying and foreclosure prevention process, conducting intake and financial evaluations, educating clients about available programs, and supporting the organization's homebuyer outreach and reporting activities. This position reports directly to the Director of Homeownership Development and Preservation and plays a key role in supporting HUD-certified housing counseling and community wealth-building initiatives.

Responsibilities:

Client Services & Counseling

• Conduct preliminary interviews with new and existing clients and assist them with completing intake and registration packets in both English and Spanish.
• Provide comprehensive one-on-one counseling in areas such as pre-purchase readiness, foreclosure prevention, budgeting, credit repair, and down payment assistance.
• Review and analyze clients' financial status, credit reports, and housing needs to determine mortgage readiness and provide sustainable strategies.
• Assist clients in exploring affordable loan options, workout plans, loss mitigation options, and loan modifications.
• Develop action plans and budgets in collaboration with clients to support their financial goals.
• Support reverse mortgage (HECM) counseling and ensure files are organized and compliant monthly.

Administrative & Program Coordination

• Provide administrative support to HUD-certified counselors and program staff to maintain workflow.
• Enter and manage client data in client management systems (such as Salesforce), maintaining accurate, HUD-compliant files (hard and electronic).
• Assist with quarterly and ad hoc reporting to ensure program compliance with HUD, NeighborWorks America, and BALANCE requirements.
• Help coordinate and facilitate Community Wealth Building programs, Homebuyer Orientations, and offsite and onsite workshops—sometimes during evenings or weekends.
• Support the organization and filing of department records; assist with annual file maintenance and shredding.
• Provide support when staff members are absent to ensure continuity of service and maintain excellent customer service.

Outreach & Communication

• Serve as the first point of contact for clients, providing outstanding customer service and assisting with front desk coverage and phone inquiries.
• Participate in community events, housing fairs, and neighborhood outreach to promote homeownership and financial wellness services.
• Work collaboratively with other departments and staff to ensure the smooth flow of information and services.

Qualifications:

• Knowledge of real estate, mortgage lending, or housing counseling is a plus.
• Strong skills in Microsoft Office (Outlook, Excel, Word, PowerPoint); CRM experience is a plus.
• Ability to prioritize multiple tasks, manage time effectively, and maintain detailed records.
• Strong communication, writing, and interpersonal skills.

Required:

• Bilingual (English and Spanish).
• Current HUD Housing Counseling Certification.
• HECM (Home Equity Conversion Mortgage) certification. If the candidate does not currently hold a HECM certification, it must be obtained within 6 months of hire.

Education Requirements:

A minimum of two years of college education and/or a demonstrated track record of three years in office administration demonstrating proficiency in customer service, computer operations, verbal and written communication, is required.

Work Schedule:

Forty hours; Monday – Friday 8:00 a.m. – 5:00 p.m. Evening and weekend work may be required to complete projects and attend meetings.

Compensation:

Hourly salary range: $ commensurate with experience. NPHS offers comprehensive health benefits and an 8% employer retirement plan match to support our employees' financial well-being and security.