Licensed Crisis Counselor

8 hours ago

Memphis, Tennessee, United States PROTOCALL SERVICES INC. Full time $29 - $33
Job Details Job Location: Memphis, TN - Memphis, TN 38111 Position Type: Full Time Education Level: Graduate Degree Salary Range: $ $32.55 Hourly Job Shift: Swing Job Category: Health Care 

Education (one of the following required):

MSW, PsyD, or PhD in a behavioral health field, OR

  M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

 

Licensure (must reside in TN and hold one of the following):

LMSW

  LPC

  LPC/MHSP

  LCSW

  LAPSW

 

Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services

Location: Remote, Tennessee residency required


Benefits

Comprehensive medical, dental, and life insurance

  401(k) program with company match

  Company-matched student loan repayment program

  Short- and long-term disability (STD/LTD)

  Employee Assistance Program (EAP)

  Accrued PTO (earn up to 4 weeks in your first year)

  Opportunities for professional growth and advancement

Compensation & Incentives

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

+ $1.00/hour -  Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.

  + $1.00/hour -  for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.
Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Expectations:
About the Role

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.


Primary Responsibilities

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.

  Build rapport, actively listen, and foster client engagement.

  Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.

  Provide resources, coping strategies, referrals, and safety planning.

  Intervene appropriately in emergent situations.

  Maintain accurate, timely, and clinically sound documentation.

  Multitask effectively while navigating multiple software systems.

  Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.

 
What You Can Expect

Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST

A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.

  Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

 

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

  • Behavioral Health Crisis Assessor

    5 hours ago

    Memphis, Tennessee, United States Methodist Le Bonheur Healthcare Full time

    If you are looking to make an impact on a meaningful scale, come join us as weembrace the Power of OneWe strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the...

  • Substance Use Counselor

    3 minutes ago

    Memphis, Tennessee, United States Memphis Comprehensive Treatment Center Full time

    Overview:Outpatient MAT Opioid Treatment ProgramSeeking: Substance Use CounselorFull Time Hours: Early morning hours offering a great work/life balanceMonday- Friday, 5:00 AM - 1:30 PMRotating Saturdays, 6 AM - 9 AMOur Benefits:Semi-Annual Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeEmployer-paid...

  • Licensed Mental Health Counselor

    7 hours ago

    Memphis, Tennessee, United States Sageberry Psychology Full time

    Licensed Mental Health Counselor (LPC/LCSW/LP)Sageberry Psychology is seeking a licensed, independently practicing clinician to join our team. Our physical office is located in New Albany, MS, but this position offers full flexibility — remote, hybrid, or in-person — making it an excellent opportunity for clinicians living in the greater Memphis area. We...

  • Crisis Clinical Lead

    4 hours ago

    Memphis, Tennessee, United States Alliance Healthcare Services, Inc Full time

    IMMEDIATE SUPERVISOR: Location Supervisor GENERAL FUNCTION: The person occupying this position is to coordinate effective mental health treatment for clients as well as to understand and implement clinical criteria as dictated by Alliance Healthcare Services funding sources. This person has the responsibility for the clinical direction of activities...

  • Crisis Clinical Lead

    5 hours ago

    Memphis, Tennessee, United States Alliance Healthcare Services, Inc Full time

    IMMEDIATE SUPERVISOR: Location Supervisor GENERAL FUNCTION: The person occupying this position is to coordinate effective mental health treatment for clients as well as to understand and implement clinical criteria as dictated by Alliance Healthcare Services funding sources. This person has the responsibility for the clinical direction of activities...

  • Senior Licensed Professional Mental Health Counselor

    8 hours ago

    Memphis, Tennessee, United States U.S. Department of Veterans Affairs Full time

    SummaryThis position is eligible for the Education Debt Reduction Program (EDRP) - a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval - award amount (up to $ & eligibility period (one to five years) are determined by...

  • Director of Crisis Services

    29 minutes ago

    Memphis, Tennessee, United States Alliance Healthcare Services, Inc Full time

    At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby...

  • Director of Crisis Services

    8 hours ago

    Memphis, Tennessee, United States Alliance Healthcare Services Full time

    At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby...

  • Admissions Counselor

    4 hours ago

    Memphis, Tennessee, United States Christian Brothers University Full time

    Category:StaffNew Job AlertsRSS Job FeedDepartment:Campus Police and SafetyLocations:Memphis, TNPosted:Jan 9, 2026Closes:Open Until FilledType:Full-timePosition ID:196280About Christian Brothers University:CBU is committed to creating and maintaining a rigorous and enriching learning experience for our students by providing them the best instruction and...

  • Behavioral Youth Counselor

    5 hours ago

    Memphis, Tennessee, United States YOUTH VILLAGES, INC. Full time $54,000 - $64,000

    For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington,...