Clerk III-Pediatric Specialty Clinic

The University of Iowa Stead Family Children's Hospital, Pediatric Specialty Clinic is seeking a Clerk III to provide reception duties for the Pediatric Specialty Clinic Lab. This role will work closely with clinical staff to ensure a smooth and efficient workflow within the Lab. The ideal candidate will be the first point of contact for patients, responsible for check-in procedures, and insurance information, and order placement. 

Hours: Monday – Friday (8:30am – 5pm)

Position Responsibilities

Provide Patient Access Services to Clinical and Non-Clinical Departments:

• Check in patients.

• Schedule walk-in lab appointments.

• Ensure all lab orders for appointments are in Epic prior to appointment.

• Proactively follow up on any missing or unconfirmed orders to maintain an efficient workflow.

• Oversees the ticket system used in the lab area.

• Maintains effective communication with the appropriate divisions and clinical staff.

• Performs miscellaneous clerical duties as assigned.

• Provide support to main reception area during periods of limited staffing to ensure seamless operations. 

Patient Satisfaction/ Service Excellence: 

• Provide high level customer service with internal and external customers, including patients, visitors, physicians and other clinical staff.

• Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately.

• Address concerns of patients, provide service recovery, and escalate issues as needed.

About University of Iowa Stead Family Children's Hospital

University of Iowa Stead Family Children's Hospital has been dedicated to meeting the health care needs of children and families since 1919. As Iowa's only comprehensive children's hospital, we provide care for children from birth to young adulthood. Services range from promoting wellness to the care of general childhood illness, surgery, traumatic injuries, life-threatening and chronic illnesses, and developmental disabilities. As part of an academic medical center, University of Iowa Stead Family Children's Hospital also performs groundbreaking research to help solve the mysteries of childhood diseases, in addition to training the next generation of health care professionals. UI Stead Family Children's Hospital is a state-of-the-art pediatric facility that is part of the comprehensive resources of UI Hospitals and Clinics. Our physical facilities grew considerably in 2017. Consistent with our philosophy of patient- and family-centered health care, the new hospital was designed by, with, and for pediatric patients and families.

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualification Requirements

• Public Contact/Customer Service

• Medical Terminology

Experience Requirements

• Proficiency in computer software applications, including demonstrated experience in using email and using the Internet for locating resources.

Desired Qualifications

• An Associates Degree or Higher.

• One year of scheduling experience.

• Proficiency in computer applications including Microsoft Excel, Word and PowerPoint is required. Experience in an outpatient clinic setting is highly desirable.

• Previous customer service experience is highly desirable.

• Experience with EPIC is desirable.

• Experience with scheduling is desirable.

• Experience with in-person patient interactions is desirable.

• Knowledge of University of Iowa Hospitals and Clinics policies, procedures and regulations is desirable.

Position and Application Details

Successful candidates will be subject to a criminal background check and education/credential verification. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.

This position is not eligible for university sponsorship for employment authorization.

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

For additional questions, please contact Lydia Messer at lydia-

Benefits Highlights

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• The University of Iowa offers a generous benefits package, including paid vacation and paid sick leave. Complete information regarding the full benefits package may be viewed at: Benefits | University Human Resources - The University of Iowa )