Patient Care Coordinator

At Waterford Dental, we are clinician-founded and clinician-led, dedicated to providing high-quality dental care. Our patient-centered culture drives everything we do, and our vision is to be the premier provider of dental services under one roof. We aim to be the first choice for patients, dentists, and staff by fostering growth, innovation, and a supportive environment.

Why You'll Love Working Here

• Competitive Pay & Benefits
• A culture of growth with opportunities to promote from within
• A clearly defined long-term career path
• Opportunity to work in a beautiful high-tech office that nurtures your talent and acknowledges and rewards your hard work
• Work-life balance with a commitment to leaving the office on time
• Paid training onsite to set you up for success
• A fun, supportive environment where your career goals are valued
• Opportunity to work weekend if desired but not required in the future.

Responsibilities

As a Patient Care Coordinator, you will play a key role in ensuring our patients feel welcomed and their visits run smoothly. You will be the first point of contact for our patients, managing their schedules, assisting with inquiries, and helping to maintain a positive and organized environment.

• Greet patients and visitors warmly, both in person and over the phone, addressing inquiries or directing them to the appropriate team member
• Schedule appointments efficiently to maximize patient satisfaction and provider availability
• Prepare daily schedules for providers and organize patient files for examination or treatment
• Ger accurate insurance verification and breakdowns.
• Ensure smooth patient flow by keeping providers informed of any schedule delays
• Administrative Support: Keep patient records accurate and up-to-date, answer calls and emails, transfer records and manage additional tasks to ensure an efficient office flow.
• Maintain a clean and organized reception area
• Support patients with insurance paperwork and billing questions.
• Help in billing questions , collect payments and send invoices for balances. Send claims and post EOBs.
• Insurance Coordination: Assist patients in navigating their insurance benefits for seamless financial coordination.
• Manage office mail, including sorting and sending outgoing mail
• Communication: Maintain open, effective communication with patients, dental staff, and partners to foster a coordinated, holistic approach to patient care.
• Make patient phone calls to confirm appointments, reschedule appointments, resolve patient issues

Why Join Waterford Dental?

Our culture is built around taking care of patients in a kind and respectful manner within a fun, team-oriented work environment. At Waterford Dental:

• We believe in same-day treatments when it works for both the patient and providers.
• Productivity and teamwork are key, with a focus on creating a positive productive day.
• Staff members are valued, respected, and rewarded for their dedication.
• Insurance experience is a plus.

Requirements:

Qualifications:

• High school diploma or equivalent required
• Prior experience in an administrative or customer service role preferred, prior dental office experience is a plus
• Warm and professional demeanor, ability to make others feel welcome
• Effective communicator, ability to be clear in all verbal and written communications
• Strong organizational skills and attention to detail
• A commitment to punctuality, teamwork, and cross-functional duties
• Have a positive, caring attitude and be a great team player

Benefits:

• PT0
• Paid Holidays
• 401k
• 401k match
• Health insurance
• Employee dental benefits
• Professional development assistance

Physical Requirements:

• Ability to sit, lean, stand, bend for prolonged periods
• Must be able to lift up to 15 pounds occasionally