Customer Success Manager

2 days ago

Houston, Texas, United States EDITH - Empower Dental. Improve Hygiene with AI Full time $60,000 - $120,000 per year

About EDITH

EDITH is an AI-powered dental hygiene program that helps dental practices manage and monitor patients' oral health between visits. Designed by dentists and healthcare professionals, EDITH turns at-home care into measurable outcomes by tracking habits, identifying risk factors like plaque buildup or high caries risk, and providing personalized hygiene guidance for high caries risk patients.

For dental offices, EDITH creates a new revenue stream within the hygiene department through remote care and subscription-based patient engagement. Practices can increase same-store growth, improve patient compliance, and generate recurring revenue without adding chair time.

EDITH empowers hygiene teams with technology to deliver preventive care that extends beyond the chair, transforming oral hygiene into an ongoing, data-driven care experience.

Learn more at

Role Description

This is a full-time/part-time, remote role for a Customer Success Manager. In this role, you will ensure customer satisfaction and retention by building strong relationships with clients and providing top-tier customer service. Responsibilities include analyzing customer data, providing actionable insights, and proactively identifying opportunities for improvement. Additionally, the role involves managing client communication, addressing concerns, and ensuring that customers maximize the value of EDITH's AI-driven dental hygiene solutions.

***Full time/Part time positions are available.

Qualifications

Must have experience in the dental DSO/DPO space.

  • Expertise in Customer Satisfaction and Retention strategies
  • Strong Analytical Skills for assessing data and providing actionable insights
  • Proven ability in Relationship Building and maintaining client trust
  • Exceptional skills in Customer Service and addressing client needs
  • Excellent verbal and written communication abilities
  • Hygienists are welcome to apply

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