Commercial Auto Operations Analyst

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world.  Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Commercial Auto Operations Analyst in our Insurance Operations team.

As a Commercial Auto Operations Analyst, you will play a key role in optimizing operational performance across our commercial auto insurance division. You will be responsible for monitoring operational workflows to ensure adherence to established procedures, service level agreements, and regulatory standards. You will be responsible for analyzing and documenting systems requirements and providing support for all bureau reporting, with a primary focus on compliance with the DMVs and the Federal Motor Carrier Safety Administration (FMCSA). Your analytical skills, technical expertise, and understanding of commercial auto guidelines will be instrumental in optimizing our operations, streamlining processes, and ensuring compliance with industry regulations.

Location: This position will be based out of our Morristown, NJ or Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

Bureau Reporting Support:

• Support the timely and accurate submission of all bureau reports, ensuring compliance with FMCSA and other regulatory guidelines.

• Collaborate with cross-functional teams to collect necessary data and information for reporting purposes.

• Investigate root causes of reporting errors and coordinate corrective actions across relevant stakeholders.

Systems Requirements Documentation:

• Work closely with IT and business stakeholders to identify and document system requirements related to commercial auto operations.

• Participate with internal functional areas as appropriate throughout the development, testing, and implementation processes.

• Develop comprehensive system documentation, including functional specifications, test plans, user manuals and training.

Compliance and Regulatory Monitoring:

• Stay up-to-date with changes in commercial auto regulations, FMCSA guidelines, and other industry-related developments.

• Ensure that our commercial auto operations adhere to all relevant state and federal regulations, as well as internal policies.

Data Analysis and Reporting:

• Utilize data analysis tools and techniques to extract meaningful insights from commercial auto data.

• Generate reports and present findings to stakeholders, making data-driven recommendations for process enhancements.

• Communicate proactively with external stakeholders to resolve discrepancies, clarify reporting requirements, and confirm updates to fleet rosters.

Process Optimization:

• Identify operational inefficiencies and bottlenecks in commercial auto processes and propose solutions for improvement and data accuracy.

• Collaborate with various teams to implement process changes and monitor their effectiveness.

What you'll bring:

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is preferred.
• Proven experience working in commercial auto operations, preferably within a P&C Insurance Carrier environment.
• Understanding of commercial auto regulations and reporting requirements, with a focus on FMCSA guidelines.
• Demonstrated ability to document system requirements and translate business needs into technical specifications.
• Proficiency in data analysis and reporting tools (e.g. Microsoft Excel, SQL, Power BI).
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Effective communication and interpersonal skills, capable of collaborating with diverse teams and stakeholders.

Salary Range: $65,000 – $100,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

In today's world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.

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