Resort Operations Director

Company Description

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they're artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

Job Description

The Resort Operations Director plays a key leadership role in ensuring the seamless daily operation of the resort while upholding the highest standards of quality, service, and cost efficiency. This position is responsible for protecting and enhancing resort assets, developing and supporting team members, driving owner and guest satisfaction, and contributing to the overall financial success of the property. This role partners closely with the General Manager and serves as Acting General Manager in their absence, holding full operational authority and accountability. The Resort Operations Director also partners closely with the board, assisting with communications, reporting, and meetings to ensure alignment and transparency.

This role requires a dynamic leader who embodies our core values of Integrity, Passion, and Work Ethic, and who is committed to fostering an exceptional resort experience for owners, guests, and employees alike.

As the Resort Operations Director, you will:

• Direct and oversee resort operations to ensure seamless performance across all departments.
• Serve as Acting General Manager, assuming full operational oversight in the General Manager's absence.
• Drive collaboration, alignment, and accountability through regular operations and financial review meetings
• Lead, mentor, and develop managers and staff to build a high-performing team.
• Provide ongoing training, coaching, and performance evaluations to support professional growth and succession planning.
• Ensure delivery of exceptional guest and owner service, maintaining personal visibility and accessibility.
• Promote a service culture that consistently exceeds guest satisfaction goals.
• Support the preparation and execution of the annual business plan and budgets.
• Oversee forecasting, expense management, and compliance with financial controls and SOPs.
• Identify capital needs to protect and enhance resort assets.
• Ensure the cleanliness, safety, and maintenance of resort facilities through inspections and preventive programs.
• Partner with department leaders to address deficiencies and sustain operational excellence.
• Lead staff meetings and ensure accurate, timely reporting in line with corporate standards.
• Uphold resort policies, procedures, and service standards.
• Additional duties as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to effectively present information and respond to questions from team members, managers, clients, owners/guests, and the public.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting, inventory management, ordering, and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship building.
• Must be flexible in working when needed and when business demands, including weekends, evenings, and holidays.

Experience

• A minimum of 5+ years of progressive leadership experience in the Hospitality Industry.
• Experience working with labor unions is a plus

Education & Certifications

• Bachelor's degree in business administration or related field preferred.

Skills/Knowledge

• Excellent leadership, relationship, and organizational abilities.
• Knowledge of industry regulations and operational guidelines.
• In-depth skills and knowledge of hotel operations.
• Proficient in using property management systems, computers, excel and word.
• Experience with training, financial management and customer service.
• A true desire to exceed guest expectations in a fast-paced customer service environment.
• Effective problem solving, including anticipating, preventing, identifying and resolving issues as necessary.
• Must be able to maintain confidentiality of information.

Additional Information

Travel Requirements

• 10% or less, based on business needs

Supervisory Responsibilities

Required to provide direction with Operations department heads. Responsibilities include, but are not limited to, assigning tasks, monitoring performance, conducting evaluations, and fostering a positive and productive work environment.

Physical Demands

While performing the duties of this job, the team member is regularly required to stand, walk, and talk or hear. The team member is frequently required to use their hands to handle, feel, and reach with their hands and arms. The team member is occasionally required to sit and stoop, kneel, or crouch. The team member must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Language Skills

Excellent communication skills with the ability to read, write, and speak English fluently. Spanish, French, and other languages are a plus.

Ability to speak effectively before groups of customers or team members of the organization.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Work Environment

The majority of the work involved in this position will be conducted onsite within an office and resort location.

Why Westgate?

• Highly discounted Epic Locals Ski Pass.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.