Area Service Manager: Atlantic Territory

2 weeks ago

Washington, Washington, D.C., United States Werfen Full time

Overview:

Position Summary:

Under the direction of the Director of Service, directs and manages the activities of all field engineering representatives within a service area. Provides appropriate service support to customers and internal departments of Werfen.

Responsibilities:

Key Accountabilities:

  • Develops plans, programs, budgets, and operating procedures for assigned service area.
  • Provides customers with prompt and effective installation, maintenance and service support.
  • Manages efficient scheduling and the allocation of human and capital resources.
  • Selects, hires, develops, and evaluates field service representatives within the area.
  • Administers capital revenue and expense budgets incurred by subordinates.
  • Establishes work standards and measurements.
  • Monitors the technical reporting system.
  • Performs other duties as position requires

Budget Managed (if applicable):

  • TBD

Internal Networking/Key Relationships:

  • TBD based on departmental needs

Skills & Capabilities:

  • Leadership, Oral and Written Communications, Developing Direct Reports and Others, Comfort Around Higher Management, Long-Range Planning

Qualifications:

Min Knowledge & Experience Required for the Position:

  • Bachelor's degree in engineering, a related technical discipline or business.
  • Eight years of customer service experience, to include five years in a managerial capacity.

International Mobility: Required:

  • No

Travel Requirements:

  • 75% of time

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