Lending Market Leader

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

 

Job Description: This job is responsible for managing a team comprised of field-based lending officers who provide clients with guidance regarding appropriate loan programs and processes and engage in loan origination activities that include partnering with Realtors, Builders, or other business partners in the local market. The leader will drive Enterprise initiatives and strategies focused on client experience, client relationships, digital capabilities and operational excellence and provide leadership to market aligned originators. The Lending Market Leader will prepare and participate in aligned management routines, including team routines, market visits, and completing assessments and aligned coaching. Occasionally, the Lending Market Leader may prepare or participate in Realtor/Builder functions including local broker tour activities, affinity group meetings and seminars and conventions. Additionally, the Lending Market Leader will recruit, hire, coach, counsel and ensure skill development and product, credit, income, asset, guideline and pricing proficiency within their team. The leader should be able to build partnerships across the organization, integrate and drive strategic management and have experience in coaching and developing lending officers to deliver a client relationship oriented culture. The leader is responsible for holding specialists accountable to deepen client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships while adhering to regulatory, securities and supervision laws, policies and procedures.

This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Oversees and holds specialists accountable for deepening client relationships by following established client relationship care processes, building partnerships across the organization to bridge relationships between the client and bank, and adhering to regulatory, securities and supervision laws, policies, and procedures
•  Prepares and participates in management and team routines, conducts market visits, and ensures specialists deepen their customer relationships by following established relationship care processes and regulatory procedures
•  Develops and executes enterprise and customer-driven market strategies to drive operational excellence, enhance the customer experience and relationships, and promote digital capabilities
• Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence, focusing on responsible growth and adhering with the risk tolerance framework
•  Builds partnerships across the bank, integrates and drives strategic management activities, and develops specialists to deliver a client relationship oriented culture

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

• Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organization

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

• 5+ years of mortgage/origination experience

• Demonstrated credit acumen, proficiency in complex income calculation, knowledge of loan guidelines and pricing

• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

• Communicates effectively and confidently and is comfortable engaging all clients

• Ability to learn and adapt to new information and technology platforms

• Applies strong critical thinking and problem-solving skills to meet clients' needs as well as escalate as needed with sense of urgency

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Can attract, recruit and retain an effective sales and operations team

• Efficiently manages time and capacity

• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

• Can interpret performance results, find opportunities to drive success and hold others accountable to results

• Can be flexible to work weekends and/or extended hours as needed

• Travel required: Will vary depending on geography

• Proficient in computer skills and professional programs (example: Microsoft Office)

• Ability to pass compliance requirements

Desired Qualifications:

• Experience in residential mortgage sales

• Experience with sales/bank operations and building, leading, managing and coaching a team

• Experience in financial services and knowledge of financial services industry, products and solutions

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

• Bachelor's Degree

• Bilingual skills

Skills:

• Coaching

• Customer and Client Focus

• Result Orientation

• Risk Management

• Sales Performance Management

• Business Acumen

• Decision Making

• Hiring and Onboarding

• Inclusive Leadership

• Issue Management

• Adaptability

• Collaboration

• Drives Engagement

• Relationship Building

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - Garden City FRANKLIN AVE - MERRILL LYNCH (NY3325)Pay and benefits informationPay range$127, $180,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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