IT Help Desk
2 weeks ago
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Job Title: IT Help Desk / Service Desk Analyst
Job ID:
Location: Sacramento, CA
Duration: 12 months on W2 contract
Work Type:
Onsite initially (Hybrid after 3 6 months based on performance)
Description:
Seeking a Tier 1 IT Help Desk Analyst to provide customer-focused technical support via phone and web channels. Role includes troubleshooting desktop, mobile, network, and application issues in an enterprise environment.
Responsibilities:
- Provide Tier 1 remote desktop and IT support
- Troubleshoot Windows OS, MS Office, hardware, software, printers, LAN/Wi-Fi
- Support iOS devices (iPhone/iPad)
- Create, assign, and manage incident tickets to resolution
- Monitor alerts/alarms and escalate as needed
- Document service requests and resolutions
- Deliver excellent customer service in a call-center environment
Required Skills:
- 1+ year IT Help Desk or Service Desk experience
- Windows OS & Microsoft Office support
- Basic networking (LAN, Wi-Fi, peripherals)
- Strong troubleshooting and customer service skills
- Minimum typing speed: 35 WPM
- High School Diploma or equivalent
Preferred Qualifications:
- IT certifications (CompTIA A+ preferred)
- Call center or customer service experience
- Basic knowledge of hardware, software, and enterprise IT environments
Compensation:
The hourly rate for this position is $21.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
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