Service Appointment Coordinator

3 days ago

Northampton, Massachusetts, United States Sarat FordLincoln Full time

Job Title: Service Appointment Coordinator

Company: Ford of Northampton

Location: Ford of Northampton, 968 Bridge Rd Northampton, MA 01060

Job Type: Full-Time

Salary: Competitive, commensurate with experience

About Us:

At Ford of Northampton, we pride ourselves on delivering exceptional service and quality to our customers. We are a trusted dealership with a strong reputation in the community, offering a range of vehicles and services to meet the needs of our valued customers. As we continue to grow, we are seeking a motivated and organized Appointment Coordinator to join our team and help us maintain our commitment to excellence.

Job Description:

The Appointment Coordinator will be the first point of contact for our customers, responsible for managing and scheduling service appointments, ensuring a smooth and efficient process for both customers and service technicians. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet customers warmly and assist them with scheduling service appointments via phone, email, or in-person.
  • Coordinate service schedules with technicians to ensure timely and efficient workflow.
  • Maintain accurate records of customer appointments and service details.
  • Communicate appointment details to customers and confirm appointments as needed.
  • Answer general inquiries about services, promotions, and dealership policies.
  • Provide exceptional customer service, addressing any concerns or issues promptly.
  • Assist in maintaining a clean and organized reception area.
  • Collaborate with the service team to ensure customer satisfaction and service efficiency.

Qualifications:

  • High school diploma or equivalent required; some college education preferred.
  • Previous experience in a customer service or administrative role, preferably in the automotive industry.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using computers and appointment scheduling software.
  • Ability to work well under pressure in a fast-paced environment.
  • A positive attitude and a commitment to providing outstanding customer service.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Employee discounts on vehicles and services.
  • Opportunities for career advancement and professional development.

How to Apply:

If you are a detail-oriented individual with a passion for customer service and a desire to work in a dynamic and supportive environment, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and interest in the Appointment Coordinator position at Ford of Northampton.

Job Type: Full-time

Pay: $40, $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Client Service Associate

    7 days ago

    Northampton, Massachusetts, United States TalentLink Solutions Full time

    We are a woman-owned and women-led financial services firm and we specialize in bringing the financial pieces of our clients' lives together. We have the pleasure of supporting nearly 600 client households, and our focus is on delivering them the highest level of care, understanding, and support as they navigate real-life financial situations and milestones...

  • Chaplain/Bereavement Coordinator

    22 hours ago

    Northampton, Massachusetts, United States Compassus Full time

    Company:CompassusPosition SummaryThe Chaplain/Bereavement Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting...

  • Accounting Coordinator, Benefits TPA

    2 weeks ago

    Northampton, Massachusetts, United States NFP, an Aon company Full time $47,000 - $61,000 per year

    ACCOU014173_1Who We AreNFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a...

  • Family Support Services Supervisor, Northampton

    5 days ago

    Northampton, Massachusetts, United States Clinical & Support Options, Inc. Full time

    CSO is looking for a Clinical Supervisor for our Family Support Services program in Northampton.This is a great opportunity for anexperiencedornewly licensedClinician.This role provides clinical support and direction for the operation of family support programs, including In-Home Therapy, In-Home Behavioral Therapy, Therapeutic Mentoring and CSP, and/or...

  • Patient Experience Navigator, Urgent Care

    1 week ago

    Northampton, Massachusetts, United States Mass General Brigham Full time $32,000 - $42,000 per year

    The OpportunityThe Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group...

  • Solar Consultant

    5 days ago

    Northampton, Massachusetts, United States Earthlight Technologies Full time

    Role: Residential Solar Sales ConsultantPosition Overview: Earthlight Technologies is looking to add a Residential Solar Sales Consultant to join our MA sales team. The Residential Solar Sales Consultant will drive Earthlight's monthly sales performance, work to acquire new customers, and maximize the customer experience. Successful candidates will have...

  • Licensed Aesthetician

    2 weeks ago

    Northampton, Massachusetts, United States Northampton Lashes LLC Full time $45,000 - $75,000 per year

    Licensed Aesthetician — Long-Term Growth OpportunityLocation: 243 King St, Suite 242, Potpourri Plaza, Northampton, MA 01060Schedule: Flexible (Full- or Part-Time)About Northampton Lashes:Northampton Lashes is a modern, high-end lash and skincare studio dedicated to delivering exceptional results through professionalism, precision, and luxury care. We take...

  • Anticipated Openings

    2 days ago

    Northampton, Massachusetts, United States Smith College Full time

    If you have any questions about the position or our application process, reach out to us atrecruiting-.DepartmentDining ServicesJob DescriptionDining Room Coordinators work 9 -month, academic-year schedules. These are 40hr/week, fully benefited positions. Applications will be reviewed as openings become available. If you are selected to interview, you will...

  • Assistant Director of Events, Advancement

    2 weeks ago

    Northampton, Massachusetts, United States Smith College Full time $60,000 - $90,000 per year

    If you have any questions about the position or our application process, reach out to us atrecruiting-.Alumnae Relations & DevelopmentJob DescriptionJob SummaryDevelop, design and implement in-person and virtual events and programs to engage alumnae and donors of Smith College. Working closely with the Director of Events, be a key partner in developing and...

  • Assistant Director of Events, Advancement

    2 weeks ago

    Northampton, Massachusetts, United States Inside Higher Ed Full time

    If you have any questions about the position or our application process, reach out to us at recruiting-Job SummaryAlumnae Relations & DevelopmentJob DescriptionDevelop, design and implement in-person and virtual events and programs to engage alumnae and donors of Smith College. Working closely with the Director of Events, be a key partner in developing and...