Site Operations Manager

4 days ago

Palo Alto, California, United States Orion Talent Full time

Position Summary

The Operations Site Manager is responsible for the leadership, management, and continuous improvement of all processing operations at the designated site. This includes overseeing receiving, sorting, data destruction, testing, shipping, and inventory management. The manager will drive operational excellence, ensure compliance with industry standards, and foster a culture of safety, quality, and high performance. This role is both strategic and hands-on, requiring the ability to lead teams, optimize processes, and deliver measurable results.

Compensation & Benefits

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Key Responsibilities

Leadership & Team Management-
Seeking Junior Military Officers

  • Interview, train, and develop a high-performing operations team.
  • Provide ongoing coaching, performance feedback, and career development opportunities.
  • Foster a positive, inclusive, and safety-focused work environment.
  • Manage scheduling, timecards, and attendance to ensure adequate staffing and productivity.

Operational Excellence

  • Oversee all aspects of ITAD processing, including receiving, sorting, testing, data wiping, refurbishment, shipping, and inventory control.
  • Ensure all operations meet or exceed company targets and Service Level Agreements (SLAs) for accuracy, throughput, and quality.
  • Implement and monitor key performance indicators (KPIs) to drive continuous improvement.
  • Maintain compliance with operational standards (e.g., ISO, R2, NAID) and company policies.

Process Improvement & Innovation

  • Identify opportunities to streamline workflows and enhance efficiency.
  • Lead the adoption of new tools, technologies, and best practices to improve client experience and operational outcomes.
  • Collaborate with cross-functional teams to implement process changes and resolve operational challenges.

Compliance & Safety

  • Ensure all site activities comply with environmental, health, safety, and data security regulations.
  • Conduct regular audits and risk assessments to maintain compliance and mitigate potential hazards.
  • Promote a culture of safety and accountability throughout the site.

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Qualifications

  • At least 3 years of experience managing teams in a warehouse or processing environment.
  • Experience with reverse logistics, asset disposition, or supply chain management is highly desirable.

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