Membership Events Coordinator

5 days ago

Phoenix, Arizona, United States Visit Phoenix Full time

Membership Experience & Events Coordinator

Visit Phoenix is seeking a full-time Membership Experience & Events Coordinator to join our team This individual plays a key role in supporting Visit Phoenix's mission by fostering strong relationships with our member businesses and delivering exceptional member-facing experiences. This role supports the daily operations of the Membership team, coordinates member events and programs, manages communications, and ensures members feel informed, engaged, and valued.

The ideal candidate is detail-oriented, highly organized, customer service driven, and thrives in a fast-paced environment where hospitality, communication, and collaboration are essential.

Responsibilities & Duties

  • Serve as a point of contact for general membership inquiries, offering timely, clear, and helpful customer service.
  • Support the onboarding of new members through welcome communications, profile setup, and orientation materials.
  • Assist with member renewals, updates, and data maintenance within the CRM.
  • Prepare membership reports, rosters, and dashboards as needed for leadership.
  • Coordinate logistics for membership events including mixers, educational workshops, networking programs, and signature events.
  • Manage event timelines, RSVPs, attendance lists, room setups, A/V needs, catering orders, and partner/vendor coordination.
  • Support the execution of events, including onsite event support (registration, guest experience, vendor coordination, troubleshooting)
  • Prepare meeting agendas and presentation materials.
  • Support cross-departmental projects connected to member engagement, community partnerships, and special initiatives.

Experience, Knowledge, & Attributes

  • Associates degree with 1–2 years of experience in hospitality, customer service, tourism, events, nonprofit, or related fields.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Experience coordinating events ranging from small meetings to large receptions.
  • Knowledge and enthusiasm of Greater Phoenix's tourism, hospitality, or business community.
  • Positive attitude, team-oriented mindset, and strong customer-service orientation.
  • Proficiency in Microsoft Office Suite.
  • Experience with CRM systems (Simpleview preferred)
  • Valid driver's license and access to a reliable vehicle for work-related business.
  • Ability to occasionally work early mornings, evenings, or weekends for events.

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