Director of Transportation Systems Management and Operations

Position Summary

The Director of Transportation Systems Management and Operations (TSMO) will lead a statewide initiative to optimize the safety, efficiency, and reliability of the Commonwealth's multimodal transportation network. This high-impact, cross-departmental role requires strong leadership and collaboration to align IT, ITS, Planning, Traffic & Safety, Operations, and Maintenance efforts under a unified TSMO strategy.

The Director will guide policy development, interagency coordination, and implementation of innovative, cost-effective operational strategies that reduce congestion, enhance mobility, and promote economic and environmental sustainability. While some departments will report directly to this role, others will engage functionally on TSMO-specific initiatives.

Key Focus Areas / Program Domains

The TSMO program will focus on the following strategic outcomes:

• Improved safety across all modes of transportation
• Enhanced quality of life for Commonwealth residents
• Greater reliability and fluidity of traffic flow
• Reduction in incident response and clearance time
• Increased multimodal mobility and access
• Reduced congestion and environmental impact
• Enhanced freight movement and economic vitality
• Stronger system resilience during disasters and emergencies
• Efficient use of infrastructure, funding, and resources

Duties and Responsibilities

• Lead the planning, development, and execution of the MassDOT Highway Division's TSMO program.
• Integrate systems management, engineering, technology, and operations into an effective, unified program.
• Implement the TSMO Strategic Plan to align with SMART objectives and performance metrics.
• Lead the TSMO Working Group, fostering cross-functional collaboration across departments.
• Ensure optimal utilization of funding and resources in support of TSMO initiatives.
• Collaborate with internal and external stakeholders to ensure statewide alignment with TSMO objectives.
• Create and manage policies, procedures, and operational frameworks related to TSMO.
• Interpret and apply applicable federal, state, and local transportation regulations and policies.
• Support through coordination and collaboration key program areas, including:
• Highway Operations Center (HOC)
• Emergency Programs (e.g., HAP, IRO, ESP, TIM Training)
• Operational Readiness Training
• Truck Permit Operations
• Intelligent Transportation Systems
• Traffic and Safety Operations
• Freight Operations

Additional Duties

• Represent MassDOT in meetings with federal, state, and local partners (e.g., MSP, MBTA, FHWA, AASHTO).
• Promote integration of TSMO practices into planning, design, and day-to-day operations.
• Oversee consultant contracts, including RFP development, vendor management, and deliverable reviews.
• Lead KPI development and data-driven performance evaluation to improve operational effectiveness.
• Identify and promote innovative, non-capacity solutions that enhance system performance.

Supervision Exercised

• Director of Intelligent Transportation Systems (Civil Engineer VI) – 3 employees
• Manager of Permits Office (Program Manager V) – 3 employees

Preferred Qualifications

• Graduate degree (MBA, MPA, or Master's in Transportation, Urban Planning, or Enterprise Management)
• Strong understanding of corridor-level systems management and information-sharing frameworks
• Proven ability to embed TSMO principles into agency processes across planning, design, and operations
• Demonstrated success in managing integrated, cross-disciplinary transportation programs
• Experience crafting and implementing transportation policy and procedures
• Strong leadership, communication, and collaboration skills across diverse teams and agencies

A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's culture and career opportunities can be found at

MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Qualifications

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at
• For general questions regarding MassDOT, call the Human Resources Service Center at
• For a disability-related reasonable accommodation or alternative application method, call Lucy Bayard, ADA Coordinator, at

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Administrator VII

Primary Location: United States-Massachusetts-10 Park Plaza

Job: Administrative Services

Agency: Massachusetts Department of Transportation

Schedule: Full-time

Shift: Day

Job Posting: Oct 10, 2025, 3:06:11 PM

Number of Openings: 1

Salary: 100, ,529.95 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann, Diversity Officer

Bargaining Unit: M99-Managers (EXE)

Confidential: Yes

Potentially Eligible for a Hybrid Work Schedule: Yes