Senior Software Technician

4 days ago

Sioux Falls, South Dakota, United States Mars Full time

Job Description:
Job: Senior Software Technician
Shift: Days
Location: Royal Canin (North Sioux City, SD)
Royal Canin is seeking Senior Software Technician to join our exciting pet food business at a North Sioux City manufacturing plant. We focus on the unique needs of cats and dogs. Our obsession with detail allows us to deliver precise, effective nutrition and help them become their magnificent best.

The Senior Software Technician is responsible for the safe, reliable, and efficient performance of the automated plant processes, systems, and lines. They must be multi-crafted with a heavy emphasis on software and control systems. Their work includes on-line troubleshooting and repair, design input, continuous improvement activities, and training of other technicians, contractors, and plant operators.

What are we looking for?

  • 5+ years of experience in industrial Controls, Automation, Computer Science with understanding of networks, databases and scripting
  • Preferred: AS or BS degree In Controls, Automation, Computer Science, or related field
  • Resolves most questions and problems, and refers only the most complex issues to higher levels
  • Preferred: Food production experience: mixing, filling, FDA regulated sterilization, packaging

What will be your key responsibilities?

  • General IT & Software Support: Manage Windows OS environments, Microsoft Office tools, and remote access technologies (RDP, VPN, SSH). Troubleshoot common IT and cybersecurity issues.
  • PLC Programming & Maintenance: Develop, test, and maintain PLC programs (Siemens, Allen-Bradley, Schneider). Ensure proper documentation, backups, and change management.
  • SCADA & HMI Systems: Configure and support SCADA platforms (Factory Talk, Ignition), design HMI screens, and monitor system performance.
  • Industrial Servers & Infrastructure: Maintain industrial servers, virtual machines, and databases ensuring uptime, backups, and cybersecurity compliance.
  • Manufacturing Execution System (MES): Support MES configuration, data integration with PLC/SCADA, and troubleshoot production control issues. Collaborate with cross-functional teams to ensure compliance and traceability.
  • Industrial Networking: Support and troubleshoot industrial network protocols (Ethernet/IP, Profinet, Modbus TCP). Maintain network hardware and document topology.
  • Database & Data Management: Administer SQL databases and process historians, ensuring data integrity, backup, and disaster recovery readiness.
  • Troubleshooting & Support: Provide on-site technical support, conduct root cause analysis, and coordinate with maintenance and engineering teams.
  • Systems Integration & Continuous Improvement: Assist with new equipment integration, FAT/SAT testing, and recommend automation improvements.
  • Compliance & Documentation: Maintain technical documentation and ensure systems comply with industry standards (GMP, HACCP, ISO). Support audits and safety protocols.
  • Training & Collaboration: Train operators and technicians, communicate effectively with non-technical teams, and collaborate with IT on cybersecurity and network management.

What can you expect from Mars?

  • Work with diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

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