Remote Program Specialist

*Program Specialist**REMOTE**Pay Rate: $21/hr*Schedule:* Ranges M-F 8am-8:30pm ESTAnticipated Start Date:* 12/1/2025End Date: 3/31/2026Contract length: 4 monthsTraining period: 8 weeks (December 1 - February 1)*Description*The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs.The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer.If you are selected for a Program Specialist will have the opportunity to work in an energetic, fast paced environment.Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system.The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches.Agents will be handling inbound calls per day. High volume call experience is required. Average handle time per call is 6 minutes. Calls will include enrollment status, medication shipment status, general patient inquiries, outreach for missing information. Safety/adverse event experience is preferred. Customer service and empathy skills are a must. Agents could be handling a high volume of complaints initially. Agents will be be expected to have 100% call quality.*Skills*insurance claim, call center, insurance verification, health care, insurance, patient access, medical terminology, patient registration, prior authorization, inbound call, administrative support, customer service, medicare, medicaid*Additional Skills & Qualifications*Required ExperienceCustomer Service: Minimum 2 years of experience in healthcare required.Call Center Experience: At least 2 year of previous experience.Remote Work Experience: Proven ability to work effectively in a remote setting.Computer/Technology Proficiency: Comfortable with using various software and technology tools.Strong Communication Skills: Excellent verbal and written communication abilities.Empathy and Patience: Ability to understand and address customer needs with compassion.Attention to Detail: Strong focus on accuracy and thoroughness.Independent Work: Capable of working independently with minimal supervision.Preferred Experience In Any Of These AreasMajor medical experienceBuy and bill experienceAcquisition channel experienceInsurance benefits verification support*Experience Level*Entry Leveleastpriority25*Pay and Benefits*The pay range for this position is $ $21.00/hr.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsAvailable For This Temporary Role May Include The FollowingMedical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a fully remote position.*Application Deadline*This position is anticipated to close on Oct 15, 2025.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems And TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.