Client Success Manager

6 days ago

New York, New York, United States TrustHouse Full time $60,000 - $90,000 per year

Client Success Manager – Luxury Home Care | Alliance Homecare | TrustHouse

Join the Alliance Homecare & TrustHouse team – "Created by nurses, loved by patients."

We deliver concierge-level home care to discerning clients across New York metro, Long Island/Westchester/Rockland, Northern New Jersey and Palm Beach, Florida. Our team combines clinical excellence with five-star service — and we're expanding.

We're seeking a Client Success Manager who thrives in high-touch, relationship-driven environments. Ideal candidates come from hospitality, concierge, luxury retail, or concierge healthcare coordination — individuals who know how to make clients feel genuinely cared for while keeping operations running flawlessly.

What You'll Do

  • Serve as the main point of contact for clients and families — managing inquiries, requests, and concerns with professionalism, empathy, and discretion.
  • Deliver exceptional service and personalized attention, ensuring every client interaction reflects warmth, attentiveness, and our brand's high standards.
  • Anticipate client needs and follow up proactively to ensure satisfaction and peace of mind.
  • Oversee daily scheduling and coordination of caregivers and nurses to ensure seamless service delivery.
  • Collaborate with RN Care Managers to align on client needs and clinical priorities.
  • Proactively resolve issues, maintaining Alliance's reputation for trust and excellence.
  • Support caregiver engagement, recruitment, and retention efforts.
  • Maintain accurate scheduling, payroll, billing, and client service documentation.

What You Bring

  • Background in
    hospitality, luxury service, or client experience management.
  • Strong multitasking and communication skills; calm under pressure.
  • Detail-oriented with strong organizational skills and sound judgment.
  • Tech-savvy; experience with scheduling or CRM platforms a plus.
  • 3–5 years' experience in care coordination, client services and scheduling
  • Bachelor's degree required

Why Alliance Homecare|TrustHouse

  • A mission-driven team redefining home care for high-net-worth families.
  • Collaborative culture focused on respect, compassion, and trust.
  • Competitive compensation and growth opportunities in a fast-growing, high-end healthcare brand.

If you have the poise of a concierge, the precision of a scheduler, and the heart of a caregiver, we'd love to meet you.

Apply today and help us deliver
exceptional care, without compromise.

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