Club Assistant General Manager

Job Details
Job Location:    Houston, TX
Position Type:    Full Time
Salary Range:    Undisclosed
Job Category:    Club Management

Club Assistant General Manager-Financial and Retail

JOB SUMMARY

The Assistant General Manager plays a critical role in supporting the General Manager and ensuring the seamless operation of a premium private fitness facility and the broader Houstonian Campus. This position combines strategic financial management, marketing expertise, event oversight, and operational leadership to enhance member and guest experiences, strengthen revenue streams, and uphold the campus's reputation for excellence.

The Assistant General Manager has direct oversight of financial performance and marketing strategies for club departments, club sales, food & beverage, spa retail, and the floral shop, with emphasis on event management and cross-campus collaboration with hotel sales and operations teams. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

Financial Management

• Assist in the development and management of departmental budgets across the club, spa retail, and floral shop.
• Monitor monthly financial performance; recommend adjustments to achieve targets.
• Track KPIs across sales, retail, food & beverage, floral, and spa retail to ensure profitability.
• Understand E-commerce and how to elevate our sales platform.
• Partner with the GM and campus leadership on long-range financial planning.

Marketing & Member/Guest Engagement

• Innovate and execute marketing strategies to drive revenue, collaborating with Managers across campus, sales, retail, floral, spa, and food & beverage.
• Lead digital initiatives, including social media, website content, and e-commerce growth.
• Collaborate with hotel sales to align on event, group, related to floral and club amenities.
• Utilize the club buying team and visual merchandiser to manage the open-to-buy plan, product selections, and merchandising to be on brand.
• Ensure all marketing efforts align with premium brand positioning and guest expectations.

Event & Floral Management

• Direct oversight of the Floral Department.
• Oversee the financial and marketing performance of the floral shop.
• Collaborate with hotel banquet and events teams to ensure floral and event services meet premium standards.
• Support development of event-specific marketing campaigns and service packages.
• Oversee day-to-day internal plant and floral modifications.

Operations & Cross-Campus Support

• Collaborate closely with managers across all outlets to align operational goals with strategic and financial objectives.
• Assist in optimizing staffing models, standard operating procedures, and service standards.
• Support the GM in overseeing daily operations and function as a decision-making partner.

Strategic Planning & Innovation

• Lead annual planning and budgeting sessions with department heads.
• Evaluate market trends, member feedback, and competitive activity to inform strategy.
• Identify opportunities for new programs, partnerships, and retail and F & B innovations.

Leadership & People Development

• Mentor managers in financial literacy, marketing execution, and operational excellence.
• Support hiring, onboarding, and staff development across the club, spa, and floral shop.
• Foster a culture of accountability, collaboration, and service excellence.
• Build leadership capacity across teams to strengthen succession planning.

Technology & Analytics

• Leverage campus management software and reporting tools to track sales and inventory, member/guest usage, program success, and e-commerce trends.
• Translate data into actionable strategies that improve retention, satisfaction, and profitability.

Member & Guest Experience

• Champion a culture of hospitality that ensures every interaction reflects the campus's premium standards.
• Partner with managers to implement service training initiatives and recognition programs.
• Maintain discretion, professionalism, and strong relationship-building with members, guests, and partners.
• Serve as an ambassador of the campus' mission, vision, and values.
• Other duties as assigned.

Qualifications

KNOWLEDGE AND SKILLS

• Bachelor's degree in business, Marketing, Sports Management, or related field.
• 5–8 years of progressive leadership experience in operations, marketing, or brand strategy, preferably within hospitality, fitness, spa, floral, or private club industries.
• Strong financial acumen; proven success in budget creation, management, and forecasting.
• Demonstrated ability to design and implement marketing and digital strategies that drive engagement and revenue.
• Experience in event planning or event-related marketing is a strong plus.
• Skilled in cross-functional leadership with a collaborative management style.
• Proficiency with analytics, reporting tools, and software.
• Excellent communication, organizational, and critical thinking skills.
• Commitment to delivering a world-class member and guest experience.
• Strategic and analytical thinker
• Financially disciplined with attention to detail
• Marketing and digital fluency
• Strong interpersonal and project leadership skills
• Event management awareness
• Service-oriented mindset with premium brand awareness

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

• Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.

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