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Internal Service Advisor
2 weeks ago
Lake Chevrolet is a family-owned, customer-focused, high-volume automotive dealership that has been servicing Milwaukee and the surrounding communities since 1923. Lake Chevrolet is committed to delivering exceptional service and support to both our internal teams and our customers. We are seeking an organized, detail-oriented Internal Service Advisor to support our sales and service departments by coordinating internal vehicle repair and reconditioning needs.
Position SummaryThe Internal Service Advisor is responsible for managing and communicating all service and repair requests related to dealership inventory and sold units requiring internal work. This role acts as the main liaison between the Service Department, Sales Department, Parts Department, Body Shop Department and Management to ensure all internal service needs are completed efficiently, accurately, and on time.
Key Responsibilities- Receive, document, and prioritize internal repair orders (ROs) for used car reconditioning, new car PDI, lot repairs, and sold-vehicle service needs.
- Communicate effectively with technicians, parts staff, management, and sales personnel to coordinate workflow and completion timelines.
- Review vehicles for needed reconditioning and prepare accurate repair estimates.
- Track and update RO status, parts availability, technician assignments, and expected completion times.
- Ensure all repair work meets dealership, manufacturer, and safety standards.
- Approve or escalate repair costs following dealership guidelines.
- Maintain accurate documentation in the dealership management system (DMS).
- Support inventory readiness by ensuring vehicles are prepared for sale in a timely manner.
- Monitor reconditioning costs and help improve efficiency and turnaround times.
- Assist with quality control checks on completed repairs.
- Support general service department operations as needed.
- Previous experience as a Service Advisor, Internal Advisor, Service Writer, or similar role in an automotive dealership is preferred, but we are certainly willing to train the right individual that has less experience.
- Strong knowledge of automotive systems, repair processes, and service operations is a plus.
- Excellent communication, time-management, and organizational skills.
- Ability to multitask in a fast-paced environment and collaborate across departments.
- High school diploma or equivalent required; automotive certifications or training is a plus.
- Valid Wisconsin driver's license.
- Competitive pay plan based on experience
- Medical, dental, and vision benefits
- Paid time off and holidays
- 401(k) with employer contribution (if applicable)
- Employee discounts on vehicles, parts, and service
- Opportunities for career growth and professional development
Lake Automotive Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions or employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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