People & Property Services Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's Corporate Shared Services (CSS) Department is looking for a passionate and highly motivated People & Property Services (P&PS) Manager to lead our services at the R&D locations in Ann Arbor and York, MI as well as regionally (Northeast).

The primary responsibility of this role is to lead and implement both regional and national strategies within the organization. You will also work with site executives and CSS leadership to create commodity/service roadmaps.

Reporting to the Senior Manager of People & Property Services Site Operations, this role plays a key part in creating an exceptional workplace experience. You'll help drive the CSS department's mission to deliver top-tier facilities and services including dining, janitorial, landscaping, pest control, and fitness programs; ensuring our team members enjoy a safe, clean, and vibrant environment that keeps Toyota one of the best places to work.

What you'll be doing

Provide leadership and direction to their site operations services team. This includes:

• Day-to-day supplier management to meet performance, expectations, budget, and quality targets.

• Gathering information to support service level KPIs for multiple commodities/services across multiple locations within their designated region.

• Analyzing trends within the site(s) and regions to identify gaps and opportunities.

• Optimizing resources to execute the strategic direction amongst site(s) supported and capacity/capability of direct reports.

• Managing a multi-million-dollar budget by ensuring strategy/contracts are in place, POs are issued, invoices confirmed and status is tracked on a monthly basis.  

Demonstrate capabilities to develop plans, gain executive consensus and manage leaders that execute projects of varied sizes and types concurrently.

• Using solid judgement to escalate issues to appropriate groups with proposed countermeasures and/or gain approval from decision makers.

• Driving projects through to completion.

• Leading, initiating, and facilitating quarterly updates with executives.

Create and deliver to management – KPIs and performance related updates for site services. This would include:

• Incorporating site executive feedback and sharing with peer managers, and above, issues or change points.

• Analyzing KPI to identify gaps and create potential countermeasures that can be shared across multiple regions to close gaps. 

Overall team member development for their regional analysts.

• Lead and coach teams in Toyota Business Practice (TBP) problem solving to identify root causes and implement sustainable, systemic countermeasures guided by OJD philosophies.

• Champion JKK thinking to foster innovative and efficient process development across the organization.

Provide input to peer managers, and above, on current issues, site's organizational change or service level gaps.

• Lead cross-functional teams to develop standard processes across the organization (People, Process, Systems/Tools, Reporting, etc.).

What you bring

• Bachelor's degree or equivalent work experience required. 

• Demonstrated leadership skills with ability to mentor and coach internal teams and/or manage suppliers for a large corporation.

• Demonstrated ability to coach Toyota Business Practice-based problem solving to resolve issues with systemic, sustainable countermeasures using OJD philosophies.

• Strong demonstrated process and project management skills.

• Strong communication skills to influence and persuade others and to create and present concepts and recommendations to executive management.

• Excellent cross-functional collaboration skills.

• Proficiency with Microsoft Package (Excel, Word, PPT, Outlook).

• Willingness to travel both domestically and internationally, up to 25% of the time.

• Willingness to work overtime up to 25% of the time including weekends.

• This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position. 

Added bonus if you have

• Demonstrated experience providing strategic leadership, operational oversight, and clear direction to site operations services teams across multiple locations.

• Demonstrated experience managing a multi-million-dollar budgets, contracts, purchase orders, invoices, and tracking and reporting financial performance.

• Relevant work experience managing shared services commodities.

• Toyota Training and proven demonstration of skills that supports Toyota Way guiding principles.

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition

• reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from

• Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to