Lead Deal Coordinator

As a Lead Deal Coordinator at Redfin, you'll flex your leadership skills to help us develop an exceptional team of Coordinators, resulting in a better employee experience, delighted agents, and satisfied customers. You'll serve as an essential resource for other Redfin Coordinators as well as a coach and mentor, encouraging best practices and modeling Redfin values. 

As the team grows, you'll also assist with initial training and onboarding to make sure we continue to deliver excellent service. You'll mentor Newfins when they complete their initial training and work hand in hand with their manager to set them up for success. You'll take direction from the local Support Manager, possibly supporting multiple markets or teams. 

The right candidate for this role is a superstar Deal Coordinator, ultimate people-person, and subject matter expert who leads by example and is interested in exploring a career in people management. 

Day-to-day responsibilities:

• Provide lead support to Listing and/or Transaction Coordinators as directed by management

• Ongoing shadowing, coaching, and development 

• Assist with resource documentation and manual creation

• Onboard and train new coordinators 

• Provide deal coverage as needed

• Deal auditing 

• Assist with new feature roll-out communication and implementation

• Stay up to date on changing regulations and procedures

• Load balancing and coverage management in tandem with Support Manager

• Work with Support Manager to maintain positive team morale  

Qualifications:

• Real estate license required

• 12 months as a Listing Coordinator, Transaction Coordinator, or Market Coordinator preferred

• Advanced knowledge of the activation, transaction, closing, and/or lending processes

• Experience coaching, with the ability to influence and bring out the best in your peers

• Ability to recognize high performers based on data and interaction with the team 

• Expert in time management, with the ability to prioritize and quickly shift gears between tasks 

• Champion of Deal Queue and Redfinesse

• Keen attention to detail

• Consistently drives for results and celebrates successes

• Demonstrates Redfin's core values at all times

• Proven history of building relationships with clients and team members

• Identifies inefficiencies in our systems/services and comes up with ideas to make things better

• Excellent attention to detail, with the ability to spot strengths, opportunities, and inefficiencies in your team's workflow

• Strong written and oral communication skills to relay process changes to the team effectively

Benefits:

• Three weeks of paid vacation, plus paid parental leave, sick leave & flex days

• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses

• REALTOR association, MLS dues, and state license fees reimbursed

• 401(k) and Employee Stock Purchase Plan

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $ Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match.#LI-Remote

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.

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