Enterprise Applications Functional Manager

Make a Difference in YOUR Career

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.

Stop and think: how would YOU put our drinks on every table?

Position Description

The Enterprise Applications Functional Manager (Manufacturing) leads the Enterprise Applications Functional Analysts Manufacturing Team for the North America Business Unit, which is comprised of cross-functional Enterprise Applications Analysts for SAP. The EAFA team resides within the larger North American Information Systems team, with this role reporting to the leader of the Enterprise Applications Functional Analysts Team. Primary areas of focus are the execution of SAP strategy, people development, and enhancing business value derived from support, enhancements and optimization of SAP to support business processes. Key to success in this role is the ability to anticipate obstacles and problem solve preemptively, while effectively managing conflict and risk. This role is charged with driving a culture of continuous improvement through measurement and optimization. As we continue to execute our growth strategy over the coming years, this position will play an active role in owning the preparation for and execution of the integration of acquired businesses to our Enterprise Applications platform.

Essential Functions:

• Actively manage the EAFA team, day-to-day, with courageous leadership, operating with a people first approach and ensuring the most value is elicited from each resource; intently and consistently focused on seizing all opportunities for coaching and development of the individuals and the team
• Responsible for the learning plan and professional development strategy of EAFA team to strengthen SAP experience and understanding of the application, resulting in both a more broad and more detailed understanding of the application
• Responsible for the design, execution and communication of the quantitative metrics and qualitative assessments which drive SAP support, from inception through delivery, ultimately providing insight to support volume, reason/source of initiation and resolution activity/timeline, thereby enabling change resulting in volume reduction and increased user accountability
• Design, implement and manage documentation policy and procedure for the EAFA team, ensuring compliance with policy and value-add activities in the procedure, including critical components such as defining relationships between documents, standardizing templates and ensuring complete and accurate information
• Responsible for the design, implementation and monitoring of the SAP escalations process, proactively managing immediate resolution of production level 1 issues, including conducting an After Action Review and implementing improvements to eliminate future occurrences of the issue
• Responsible for all SAP solutions delivered by the EAFA team from inception to delivery, including guiding and supporting analysis, evaluating technical design, determining cross-functional impact and seamless implementation to production
• Design, implement and manage design review policy and procedure for new SAP solutions, inclusive of technical design review, cross functional evaluation and adherence to SAP strategy and global design; promoting transparency of all changes, solicitation of feedback on design and creation of optimum solutions
• Lead the work activities with full management responsibility for the EAFA team; responsible for equal focus on all functional areas
• Develop communication strategy with key stakeholders, driving continuous improvement for processes and increasing ownership of support by the business
• Ensure seamless transition for all enhancements and projects into production by managing knowledge transition and support preparedness

Required Skills and Competencies:

• Continuously seeking learning opportunities, resulting in familiarization in modules and processes outside their core area of expertise
• Demonstrated mid-level or above proficiency with MS Office Excel, analyzing and manipulating large datasets.
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
• Strong business aptitude, problem solving and troubleshooting skills.
• Strong analytical abilities with experience extracting data and developing reports in an ERP environment.
• Deep understanding of how the business cycles of order-to-cash, source-to-pay, plan-to-inventory, and record-to-report are managed in an ERP environment
• Understanding of the business functions of a manufacturing enterprise from a finance, supply chain, and business analysis perspective.
• Certification preferred include: Six Sigma, PMP, APICS, SAP Certification or similar.
• Comfortable operating in a dynamic, complex, and changing environment.
• Able to work independently, adapting as necessary in a change-oriented culture with multiple projects, shifting priorities, and deadline pressure.
• Strong balance of technical and people skills, demonstrating excellent communication and interpersonal skills; ability to lead cross-functionally and communicate appropriately with diverse stakeholder groups.
• Proven ability to learn, transfer knowledge, and stay aware of current industry trends and developments.
• Proactive approach to system, team, and process effectiveness; with an ability to identify, couple, and sequence continuous improvement solutions in a logically balanced manner.
• Strong desire to solve complex business problems through understanding of business processes, data architecture, business/resource constraints, and system capabilities.

Education and Experience:

• Bachelor's degree (or significant relevant work experience) and 10+ years of relevant professional experience, including 5+ years of supervisory experience.
• 5+ years of hands-on experience as a functional resource of an SAP system.
• Experience in manufacturing or similar industry preferred.
• Experience with multiple SAP modules focused on manufacturing preferred.
• Project management experience leading cross-functional projects.
• Experience with defining, writing and implementing business processes.
• Demonstrated ability to quickly understand complex technical matters as well as the ability to convey to stakeholders.

Position-Specific Work Requirements:

• May be required to travel up to 15% - 20% of the time based on business needs
• Must comply and acknowledge the "Refresco Job Requirements" policy reviewed during new hire's onboarding.
• This position requires travel for on-site on-boarding at the onset of employment, for a period of 2 weeks, possibly longer.
• Due to the impact that this role has on Refresco North American operations, travel on short notice to provide business critical support may be required.

Working Conditions:

• Physical Demands– Continuously sitting for prolonged periods, as the job is administrative in nature.
• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Mental Stress – There is pronounced pressure from deadlines, project management, accuracy or similar demands.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

Pay Range: $131k - $165k (plus eligibility for performance-based bonuses based on company objectives.)

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.

Join Refresco TODAY and enjoy a rewarding CAREER

Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.