Director, Quality Programs

Relocation is provided for this opportunity.

Exton, PA- Hybrid, 3 days in the office, 2 remote

Kinston, NC/Jersey, PA- 4 days in office, 1 day remote

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary

In this role, the individual will serve as a key strategic partner to successfully develop new product platforms for advanced manufacturing products as well as conduct process improvement and harmonization activities for legacy High Value Products (HVP) products in global elastomer & metal sites across value streams. The Director, Quality Programs will provide strategic direction and management oversight to the Quality functions within elastomer & metal sites which are involved in advanced manufacturing production.

This individual applies their experience, expertise, and knowledge of the pharmaceutical industry to lead, organize, direct and execute strategically identified initiatives relating to Quality programs. This role sets and aligns functional strategies and objectives to the overall business strategy on a continuous basis in order to achieve objectives in support of the West Global Elastomers & Primary Containment vision, strategic direction and metrics. This role partners with the Global Engineering team as well as Product Management, Regulatory, R&D and other Quality functions to ensure quality controls and product requirements are compliant with regulatory, and business requirements / customer expectations throughout the product life cycle.

Essential Duties and Responsibilities The primary responsibility for this role is to collaborate with Elastomers & Primary Containment Leadership in driving global harmonization and enhancement of advanced manufacturing processes and product quality. This entails identifying best practice solutions, harmonize the processes, implement the processes and ensure sustainment of these processesLead the identification of risks and opportunities for improvements regarding elastomers & metal production processes and quality controls across all adavanced manufacturing sites and work with all levels within the organization including SMEs in leading, establishing and executing a strategy for improvementEvaluate existing Quality processes to identify discrepancies and areas for harmonizationConduct thorough analysis to understand the impact of different practicesCreate and execute implementation plans for transitioning to harmonized processes including trainingDrive and embed a preventive action culture via root cause investigation, using risk assessments in collaboration with Engineering and OperationsMaintain compliant and state-of-the-art control processes, equipment and methodsParticipate in steering committees and project teams which originate from supplier, customer and manufacturing facilitiesSupport and at times lead business initiates such as harmonization of control strategies, implementation of system enhancements, and execution of strategic initiatives like Annex 1Lead customer projects related to strategic initiatives like contamination reduction program /Annex 1Working with the QA Managers, develop a strategy within the advanced manufacturing sites to embrace trending and tracking rules against selected process parameters, quality attribute and variable dataEnhance customer relationships by improving quality performance across key indicatorsStrengthen the Quality Culture of the advanced manufacturing sites by leading cross functional Quality Culture assessments at the sites and support site SLT by establishing appropriate action plansProvide guidance to the sites in case of major quality events including customer communication related to elastomers & metal products Additional Responsibilities Identify best practices and ensure roll out to relevant sitesCoach and direct teams to apply correct approach /DMAIC tools for improvement projectsTrain out when needed and lead by example as required Education Bachelor's Degree Engineering or Applied Sciences or equivalent experience requiredMaster's Degree preferred Work Experience 10+ years of experience in leadership and management at a senior level in a relevant or associated business environment10+ years of experience in quality project management / leadership position experience in a high volume Medical Device / Pharmaceutical environment Preferred Knowledge, Skills and Abilities Lean Sigma trained with a proven track record of leading multiple value-add programsExcellent leadership and organizational skillsResult driven with strong ability to influence key stakeholdersGood presentation skillsMust be able to organize and prioritize tasks, must be detail orientated and self-motivated.Must have excellent written and verbal communication skills. Must be able to work in a fast paced environment.Must have in-depth knowledge of West's products, processes, systems, quality regulations and customer requirements Additional Requirements Ability to multi-task, work under time constraints, problem solve and prioritizeMust be able to maintain confidentiality and resolve conflictsAbility to enter cleanrooms in the required gowning/garments  #LI-JJ1 Travel Requirements 30%: Up to 78 business days per year What We Offer

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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