Director of Sales
8 hours ago
Job Summary
This role has the responsibility to achieve optimal occupancy, ADR to maximize total revenue while meeting and exceeding hotel profit, marketing objectives, as well as guest and colleague satisfaction levels. This individual will oversee operations of the hotel sales department, including, but not limited to, direct sales, follow-up, and sales administration. Additional responsibilities include budgets, forecasting, overseeing a multi-layered marketing strategy, advertising, business plan, and third-party vendor relations. This is a Leadership Committee position that is eligible for an incentive compensation plan. Exempt leaders are expected to work as much of each workday as is necessary to complete their job responsibilities. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Key Responsibilities
- Sales Leadership & Strategy
- Proactively solicit and secure group and buyout business through direct sales efforts, client entertainment, site inspections, and industry events.
- Analyze market trends, competitor activity, and industry demand to identify opportunities for large-scale group and buyout growth.
- Account Management & Business Development
- Manage a portfolio of key accounts with a focus on group, incentive, and buyout opportunities, ensuring consistent engagement, relationship development, and revenue contribution.
- Identify and cultivate new business opportunities across high-value segments, including corporate meetings, incentive groups, and exclusive hotel buyouts.
- Partner with Hyatt Sales Force (HSF), Hyatt Prive, and networks to maximize group and buyout exposure.
- Collaboration & Communication
- Work closely with Revenue, Marketing, Events, and Operations teams to ensure alignment in group mix, buyout execution, and brand positioning.
- Participate in weekly revenue strategy meetings, contributing insights to optimize rate, mix, and pace for group and buyout business.
- Client Engagement & Representation
- Represent Hyatt House Augusta at trade shows, client events, sales missions, and community partnerships with a focus on attracting group and buyout business.
- Host site inspections, FAM trips, and client experiences that reflect the unique identity of the resort and demonstrate the value of exclusive use opportunities.
- Act as an ambassador of the Hyatt House brand, upholding its ethos of sustainable luxury and personalized hospitality.
Qualifications
- Bachelor's degree in Hospitality, Business, or related field preferred.
- Minimum 3 years of progressive sales experience in hospitality, with strong group, incentive, and buyout market knowledge.
- Proven track record of achieving sales targets and cultivating high-value client relationships.
- Excellent communication, presentation, and negotiation skills.
- Strong business acumen with the ability to analyze data, forecast, and create actionable group-focused sales strategies.
- Experience with Hyatt systems (Envision, Opera) strongly preferred.
- Passion for wellness, lifestyle hospitality, and luxury service standards.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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