Regional Account Manager

7 days ago

Rochester, New York, United States Craft-Bilt Manufacturing Co. Full time

Our mission statement begins with you:

Enthusiastic Employees...Flawless Performance...Delighted Customers



About Us: At Craft-Bilt, we are committed to delivering top-tier products to our customers through innovation, dedication, and a people-first approach. We believe in building strong, lasting relationships-both with our customers and our team members. If you're a driven, customer-focused professional with a knack for problem-solving, we want you on our team.

Position Summary: We're looking for a highly motivated and personable Account Manager to serve as the main point of contact for our clients. In this role, you'll build and maintain long-term relationships, understand client needs, and ensure a seamless experience from onboarding through ongoing support. You'll collaborate with internal teams to deliver solutions that exceed expectations and drive growth. This is a role for someone who loves solving problems, working cross-functionally, and making an impact.

Important Requirement: This is a road warrior position. You must be comfortable traveling extensively and staying overnight Monday through Thursday each week to visit client sites and support customer needs in the field.



Salary: $75,000 annually plus commission. You will receive 2.5% commission on all sales growth above your annual baseline.



What You'll Do:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g., sales results and client retention)
  • Identify opportunities to grow accounts through upselling and cross-selling
  • Resolve client issues and complaints quickly and effectively

What We're Looking For:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  • Demonstrated ability to communicate, present, and influence effectively at all levels of an organization
  • Confidence in juggling priorities and switching gears quickly
  • Excellent listening, negotiation, and presentation skills
  • Strong verbal and written communication skills
  • Comfortable taking initiative and wearing multiple hats
  • Willingness and ability to travel overnight Monday through Thursday every week

Perks & Benefits:

  • Fully Paid Medical & Dental Insurance - Coverage for you and your eligible dependents
  • Financial Security - Company-paid short- and long-term disability, life insurance, and a 401(k) retirement plan
  • Growth & Stability - A full-time, year-round position in a company that values its employees and their expertise

At Craft-Bilt, we believe our employees are our greatest asset. We provide a fantastic workplace, excellent benefits, and a role where you can truly make an impact.

Ready to join a team where your customer relationship skills and road warrior mindset shine? Apply today

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