Teacher Success Specialist

At Stukent our mission is simple: help educators help students help the world. In our CTE division, we know that when we take care of teachers, good things happen for students. That's where you come in.

We're hiring a Teacher Success Specialist to serve on the front lines of the teacher experience. This person is motivated by solving problems for teachers and making sure they are set up for success, driving long-term usage, retention, and revenue.

The ideal candidate is humble, hard-working, a self-starter, and an excellent communicator. They are driven to improve the teacher experience and obsessed with learning and sharing insights. They are persistent and perceptive, collaborative and kind, detail-oriented and diligent, strategic, and thrive in a collaborative, fast-moving environment. Most importantly, they embrace learning, deliver results, work hard, and have fun along the way

As a Teacher Success Specialist within the CTE division at Stukent, your primary objectives are to ensure prompt response times and to facilitate accurate and timely feature and bug reporting. The role requires strong contextual awareness and attention to detail to ensure efficient, consistent, and personalized communication and delegation related to teacher support and onboarding. You will serve as a key point of contact on the front lines of teacher support—addressing inquiries, resolving issues, and effectively relaying contextual information to both the Customer Success and Support teams. Additionally, you will collaborate closely with the Director of Customer Success – High School to streamline and standardize communication regarding product updates, new feature rollouts, and bug tracking across the Support, Success, and Product teams.

In this role, the Teacher Success Specialist plays an essential part on the Customer Success team by providing empathetic and solutions-oriented support to educators. Your ability to navigate challenges quickly while offering guidance on optimal product use is critical to ensuring a positive teacher experience and overall program success.

Typical Job Duties

Response Time and Delegation

• Serve as a first point of contact for teacher inquiries, providing timely and accurate responses.
• Troubleshoot and resolve educator issues efficiently with empathy and professionalism.
• Identify when to escalate complex issues and delegate appropriately to Support or Success team members.
• Maintain a strong sense of urgency and accountability to ensure rapid issue resolution.
• Prioritize incoming teacher requests to balance immediate needs with long-term support goals.

Success Liaison

• Collaborate with the Director of Customer Success – High School to ensure consistent communication between Success, Support, and Product teams.
• Document and communicate feature requests, bug reports, and product feedback from teachers to relevant internal teams.
• Help coordinate the rollout and communication of product updates and new features to internal stakeholders and educators.
• Translate technical issues or product changes into clear, educator-friendly language.
• Contribute insights from teacher interactions to improve customer experience strategies and retention efforts.
• Perform miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

• Experience in customer relationship management preferred
• Bachelor's degree preferred
• Classroom experience is a bonus
• Patience and tolerance in escalated customer situations
• Obsessed with giving teachers world-class service
• Strong computer and technical literacy
• Excellent written and verbal communication skills
• Fast and accurate typing skills
• Proficiency in Microsoft Office and Google Drive
• CRM experience a plus (Salesforce preferred)
• Excellent organizational skills
• Ability to maintain multiple requests across different communication channels
• Passion for providing teachers with world-class service

Benefits Package

• Health, Dental, and Vision Insurance
• 401(k) plan with company match
• Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
• A strong commitment to professional development and career growth opportunities
• Emphasis on work-life balance and flexibility
• A positive, collaborative, and mission-driven team culture

Equal Employment Opportunity (EEO) Statement

Stukent, Inc. is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse and inclusive team is critical to our success and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.