Emergency Department Manager

JOB SUMMARY:

The emergency department manager is responsible for leading the daily function in the emergency department setting with demonstrated expertise in nursing within the department. The position provides direction and leadership to ensure great patient care can improve population health within an efficient cost structure, while improving the work life of providers and staff. Principle responsibilities include oversight of the daily operations by managing resources and creating an environment of staff accountability in order to deliver a high quality patient outcome.

The manager serves as a role model promoting competent patient care and compliance with quality improvement programs. This position manages nurses' schedules, staff schedules, and organizational needs employing communication and effective collaboration with staff, physicians, and other nursing and non-nursing leaders to provide optimal patient care and flow.

ESSENTIAL FUNCTIONS:

• Leads the development of a culture that is driven by the core values of working together to care, deliver, innovate, and serve.
• Provides leadership and direction for the department.
• Serves as a role model, demonstrating effective patient care, leadership, and professional behavior.
• Participates in meetings, committees, and projects as required.
• The principles and philosophy of the professional nursing care delivery system into practice.
• Provide for ongoing in-service educational opportunities to the staffing pattern, which meets patient care needs and supports primary nursing. 
• Assist in communicating department/leadership decisions and policies to staff and physicians. 
• Facilitates the flow of information from leadership meetings to the nursing staff regarding patient care procedures and new equipment.
• Provides a safe and therapeutic environment for patients, students, and unit staff.
• Collaborate with clinical instructors to recruit, plan, guide, and evaluate student's clinical experiences.
• Promotes open and objective communication within the nursing unit/department, as well as within health care personnel, patients, and families.
• In partnership with Human Resources and the CNO, interviews, hires, and recruits staff members who are in congruence with service excellence and quality patient care. 
• Engage in ongoing feedback to the effectiveness of staff members into their roles.
• Conduct annual reviews that foster mutual goal setting and feedback on performance.
• Initiate appropriate remediation or investigation of employee relation concerns.
• Provide for clinical learning opportunities for students.
• Facilitate orientation of all new staff and promote ongoing continuing education.
• Develops and utilizes a process for effective fiscal management, including utilization of materials and supplies.
• Participates in the development, monitoring, and effective managing of the annual operating budgets.
• Monitors and controls expenditures to remain within budget.
• Monitors fiscal reports in collaboration with the Chief Nursing Officer.
• Promotes cost-effective behavior in staff through observation and education.
• Participates in the development of annual department goals and objectives. 
• Identifies and resolves complex or recurring operational problems and consults with the Chief Nursing Officer. 
• Supports patient advocacy and the patient's Bill of Rights.
• Participates in developing patient care policies and procedures.
• Supports a quality assurance program that incorporates patient care standards and meets CMS guidelines and standards. 
• Manages staff performance and evaluations including supervising, coaching, and disciplinary action.
• Ability to manage and oversee all processes related to the department.
• Serves as liaison for staff of the department in explaining, communicating, and implementing policies, procedures, operations, and strategic plans.
• Resolves operational issues and implements necessary plans of action for correction.
• Addresses issues raised by physicians, employees, and patients and seeks out appropriate leaders or partners to problem solve and process improve.
• Communicates any medical staff concerns to leadership.
• Participates in selecting outside sources of services needed by the department.
• Assists in the development of the business and marketing plans for the department.
• Establishes and implements goals, objectives, policies, procedures, and systems for the assigned clinical areas.
• Plans, organizes, controls, and supervises activities in the department according to hospital policies, standards of practice of the profession, and State and Federal laws. 
• Ensures the department is conducted in accordance with accepted ethical and professional standards.
• Maintains appropriate quality control programs and ongoing data reporting requirements.
• Perform other duties as assigned. 

Requirements

PROFESSIONAL REQUIREMENTS:

• Adhere to dress code; keep appearance neat and clean.
• Complete annual education requirements. 
• Maintain regulatory requirements, including all federal, state, local regulations and accrediting organization standards.
• Maintain and ensure patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Attend annual review and perform departmental in-services.
• Work at maintaining a good rapport and a cooperative working relationship with physicians, departments, and staff. 
• Represent the organization in a positive and professional manner.
• Attends committee, and department manager meetings as appropriate.
• Resolve staff concerns at the department level, utilizing the grievance process as required. 
• Ensure compliance with policies and procedures regarding department operations, fire safety, emergency management, and infection prevention and control.
• Effectively and consistently communicate administrative directive to staff and encourage interactive departmental meetings and discussions. 
• Complies with all organizational policies regarding ethical business practices. 
• Communicates the mission, vision, and values of the hospital, as well as the focus statement of the department. 

EDUCATION/EXPERTISE/SKILL REQUIREMENTS:

• Must be a graduate from an accredited school of nursing.
• Must have a current and unrevoked RN license in the State of Missouri.
• BSN preferred. 
• Must be BLS, ACLS, and PALS certified or ability to obtain upon hire.
• Two years' experience in specialized department is preferred.
• Two years' in management/supervisory role of specialized department is preferred.
• Must have attention to detail, excellent customer service skills, and excellent verbal and written communication skills.
• Demonstrate ability to manage multiple priorities.
• Proficient in the use of MS Office products. 
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work effectively present information and respond to questions from groups of managers, clients, customers, and physicians.
• Overall knowledge of: healthcare theory and practice, general policies and procedures in healthcare, best practices in healthcare that produce safe and high quality of care. 

WORK CONDITIONS/HOURS:

Normal hours consist of eight hour shifts between the hours of five days a week. Must be able to work non-standard hours and potentially receive calls at home. Work environment is located in a comfortable indoor area. Conditions such as noise, odors, cramped workspace and/or fumes could sometimes cause discomfort. 

Ray County Hospital and Healthcare considers a consistently positive, cooperative, self-motivated, courteous, and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone needs to work as a team and we expect all employees to roll up their sleeves and pitch in as necessary to get the job done.

Employees must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

PHYSICAL DEMANDS:

For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.  

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights, regulations, and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted of funded by USDA (not all bases apply to all programs).