Workflow Manager

Company Overview
ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis, and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service.

Position Summary
ANSER is seeking a Workflow Manager to provide correspondence, coordination, and records management within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)). In this role you will ensure the accuracy, quality, and timeliness of official correspondence and task management in a dynamic, high-visibility environment, requiring critical thinking, initiative, and sound professional judgment.

Day-to-Day Responsibilities

• Provide executive-level workflow management and correspondence coordination, ensuring all taskers, reports, and official communications meet established standards for accuracy, clarity, and responsiveness.
• Review, edit, and prepare correspondence, reports, and documents for senior leadership approval, ensuring compliance with formatting, policy, and procedural requirements.
• Monitor and manage tasks within the Correspondence and Task Management System (CATMS) to ensure timely completion, proper routing, and accurate status reporting.
• Track and prioritize organizational actions, follow up with responsible offices, and drive tasks to completion within required deadlines.
• Communicate senior leadership decisions through well-structured correspondence and ensure effective dissemination across relevant offices.
• Interact with senior offices across the Department of Defense, Military Departments, Joint Staff, Defense Agencies, Congress, and external organizations to coordinate and resolve workflow issues.
• Manage the intake, control, and distribution of classified and unclassified correspondence, maintaining accountability and ensuring expedited handling of high-priority items.
• Develop, implement, and maintain records management policies and procedures that comply with federal laws and National Archives and Records Administration (NARA) requirements, supporting the transition to electronic records management.
• Provide support and training to staff on correspondence standards, workflow processes, and task management tools to ensure consistent application of office procedures.
• Evaluate existing workflow processes, recommend improvements, and maintain awareness of records management and correspondence policy changes to enhance operational efficiency.

Required Qualifications

• TS/SCI Clearance.
• Bachelor's degree. Will consider an additional four (4) years of specialized experience (including military or industry executive assistant experience) in lieu of degree.
• Minimum of 3 years recent and relevant experience as a workflow manager.
• Prior experience in correspondence management and coordination management support.
• Prior experience with support as executive level administrative assistant support in the government, military or private sector.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and familiarity with CATMS or similar correspondence tracking systems.

Preferred Qualifications

• Knowledge of NARA records management standards.
• Excellent analytical, organizational, and communication skills with attention to detail and accuracy.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with ANSER, please call or e-mail

ANSER is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.