Patient Svcs Representative II-Breast Cancer Center

Join our team of Life Changers

UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Mechanicsburg.

We are seeking to recruit an individual with previous office experience; medical office experience will be given priority. Must have Microsoft Office experience and exceptional customer service skills.

Our office is fast paced, but very friendly. We have a great working relationship amongst the team and with our providers. Must possess flexibility to thrive in a department that is undergoing changes. A dedication to serving the sensitive population under our care is crucial.

Schedule is Monday-Friday 8:00am-4:30pm no holidays, no weekends

This position will require 25% travel to another office to provide coverage.

Excellent benefits, on-site parking, a pleasant work environment, and a friendly team are just a few of our perks. Apply today

Responsibilities:

Coordination of Personnel and Functions:

• Coordinates front office staff in performance of daily functions.
• Provides training to new staff, and acts as a lead resource.
• Conducts periodic update meetings with front office staff.
• Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.
• Attends customer relations training, when appropriate.

Registration:

• Obtains and verifies demographic, financial and guarantor information.
• Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
• Verifies patient insurance coverage with proper identification.
• Obtains and validates patient guardianship and ensures appropriate documentation.
• Provides for patient confidentiality and privacy at all times.

Telephone Responsibilities:

• Answers the telephone promptly, with a clear focus on customer service.
• Returns phone calls to patients as directed by providers-documents in patient record.
• Takes message from the patient for the providers.
• Transfers calls regarding medical concerns to appropriate clinical personnel.
• Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.

Administrative/Office Support:

• Process co-payments and payment of services, according to office procedure and reconciles account balances.
• Review and correct financial system error reports on a daily basis and as needed.
• Generates & send letters to patients as directed by the providers.
• Faxes documentation to requested parties.
• Completes patient checkout and schedules follow-up appointment.

Customer Service:

• Works with patient to resolve problems.
• If unable to resolve the problem, directs the patient to the Manager.
• Observes and facilitates patient throughput and notifies appropriate chain of command.

Secondary Duties:

• Performs other duties as assigned.

Patient Service Representative II

• High School graduate or equivalent.
• Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility.
• Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
• Accuracy and attention to detail are extremely important.
• Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.

Preferred:

• Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
• Knowledge of Medicaid, Medicare and private insurances plans.
• Knowledge of insurance verification systems.
• Previous team leader or supervisory experience

Licensure, Certifications, and Clearances:
- Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran